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Customer Success Engineer

5 months ago

Minneapolis, United States Genesis Medtech Group Full time

At Genesis MedTech, our quest is to make quality healthcare more affordable and accessible for everyone. We believe each of us can make a positive impact at work. Together we explore ideas, innovate new solutions and make great things happen. We do this through our inclusive collaboration and shared purpose, founded on our caring culture and a commitment to making an impact on patients’ life.


We are looking for highly passionate talents for our new Genesis MedTech US R&D organization to drive the future innovations in minimal invasive surgery. If you are a motivated, creative engineer wanting to be part of a fast-paced technical team with innovative mindset, this will be an exciting place for you. You will act as a bridge between our development team and our customers, helping to troubleshoot issues and provide technical guidance. You will also bring back valuable product feedback, playing a vital role in improving our product.


Position Overview

Genesis MedTech’s Digital Surgery product leverages machine learning and computer vision techniques to assist surgeons in all phases of minimal invasive surgery. As Customer Success Engineer, you will work closely with sales, product managers and software engineers to ensure customer satisfaction and product adoption in our Digital Surgery offering. You will also have the opportunity to work with world class surgeons to understand their clinical needs and witness how your work can help them better care patients. Your responsibilities include:


  • Training and Onboarding: You will provide product training and onboarding sessions to ensure customers can effectively use our product.
  • Troubleshooting and Issue Resolution: You will troubleshoot and resolve technical issues that customers may face, ensuring a smooth experience.
  • Product Feedback: You will gather feedback from customers and collaborate with the development team, playing a vital role in improving our product.


Qualifications

  • 4 year degree required in a technical field
  • 5+ years of experience in development, professional services, technical support, or sales engineering
  • 2+ years of experience in medical software
  • 2+ years of experience in SaaS
  • Expertise in AWS
  • Demonstrated ability to credibly and effectively communicate, present and influence at all levels of customer organizations
  • Demonstrated ability to troubleshoot code: HTML, CSS, JavaScript, Python
  • General coding skills
  • Ability to travel up to 40% domestically and internationally based on business needs


Genesis MedTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.


About Genesis MedTech

WE MAKE BETTER HEALTHCARE HAPPEN.


This is our quest: to make quality healthcare more affordable and accessible.


Headquartered in Singapore, Genesis MedTech shares a bold new world of value-based healthcare in the area of surgical, peripheral vascular intervention, neurovascular, interventional oncology and interventional cardiology.


With an open platform that brings the best of medtech together from every corner of the globe, we disrupt the inefficiencies and fragmentation that keep quality healthcare out of reach for many. Genesis MedTech aims to become the most scalable, efficient and transparent business platform for the medtech industry. At Genesis MedTech, we are also actively growing our product portfolio through R&D and innovation, acquisitions, as well as partnerships with strategic startups.


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