Leasing Consultant
3 weeks ago
Location: Woodland Hills, CA
OVERVIEW:
The Leasing Consultant is responsible for developing leads, leasing units in the assigned community, maintain positive resident relations, represent the community and company in a professional demeanor. The Leasing Consultant is to adequately assist the Property Manager in all administrative duties in the absence of Assistant Property Manager, and support with leasing initiatives as needed.
ESSENTIAL JOB FUNCTIONS
- Certified in Fair Housing laws or willingness to obtain certification prior to interacting with prospective residents.
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and other community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training to comply with new or existing federal and/or state laws.
- Ability to work a flexible schedule, including evenings, weekends and/or holidays.
- Be neat, clean, and professional at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the Team Member Handbook.
- Demonstrate an ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Organize daily/weekly schedule and block out specific times throughout the day to conduct “call back” phone calls to all potential residents.
- Practice the “ABC’s” Always Be Closing
- Requires individuals to work in various weather conditions, including extreme temperatures, rain, snow, and heat.
LEASING
- Greet prospective residents and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
- Immediately record all telephone and in‐person contact with current, past, or prospective residents on appropriate reports.
- File and maintain completed guest cards according to established procedures.
- Inspect model units EVERY morning prior to first walk through (available “market ready” units) upkept- mints stocked- radios working and communicate related service needs to Property Manager.
- Lock and close up models at the end of everyday and communicate related service needs to Property Manager.
- Demonstrate knowledge of community and apartment/model units and apply product knowledge in addressing residents’ needs by communicating the features and benefits; close the sale.
- Have prospective residents complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report and process applications for approvals (i.e. credit check, rental history, etc.).
- Ensure applications are processed (i.e. validation of required supporting documents, signatures and initials) in a timely manner.
- Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Ensure apartment unit is ready for resident to move‐in on agreed date.
- Immediately follow up with prospective residents who did not close and attempt to close sale again. If unable to help prospective resident, refer them to sister communities to meet prospective resident’s needs.
- Secure new residents’ signature(s) on appropriate paperwork prior to move‐in. Orient new residents to community.
- Assist in monitoring renewals. Distribute and follow‐up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Represent the company in a professional manner at all times.
RESIDENT RETENTION
- Receive all telephone calls and in‐person visits. Listen to resident requests, concerns, and comments.
- Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. If unable to respond to residents on all matters, follow up with resident in a timely manner.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
- Maintain open communication with Property Manager and Lead Maintenance.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Assist in planning resident functions.
- Attend resident or community functions and participate as host for any functions as directed by the Property Manager.
NEIGHBORHOOD MARKETING
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing or updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities.
GENERAL
- Must have the basic proficiency of reading and writing of the English language.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to generate routine reports and effectively communicate, verbally and in writing, with residents, customers, clients, contractors, team members and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to understand, follow and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work with little direction, maintaining confidentiality and professionalism.
- Ability to establish strong interpersonal relationships with team members.
SPECIFIC KNOWLEDGE
- Previous experience working on property management system a plus but not required (i.e. Yardi, MRI, etc.)
- Knowledge of Fair Housing laws and regulations
- Detail oriented; Highly organized; Team player
- Superior verbal, written and presentation skills
- Ability to communicate company vision effectively and consistently
LPM doesn’t just accept differences — we support it and our proud of our diversity for the benefit of our team members and our communities. LPM is proud to be an equal opportunity workplace and is an affirmative action employer
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