Email Services Lead

Email Services LeadThe CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Email Services Lead to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.Responsibilities:Manages a key team providing global, 24/7 operations coverage for all infrastructure, devices, products, and solutionsAnalyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectivesCollaborates with engineering teams and government stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievableProvides all Tier 2/3 activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutionsMonitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problemsWorks in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedulesWorks with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting informationParticipates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystemsUses lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologiesDevelops test cases and scripts for beta and acceptance tests for all designs and component configurations; uses lab facilities to ensure complete test coverage and positive outcomes before component for deploymentManages transfer of engineered solutions from engineering teams throughout acceptance testing and blue/green fieldingCoordinates with engineering personnel for advanced troubleshooting and break/fix services within areas of experienceProvides continuous patch management for designated infrastructure (e.g., workstations, servers) across all networks and security domainsProvides information and/or coordinates on approved Plan of Action and Milestones (POA&M)Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contractDeploys, operates, and maintains efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrationsManages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end servicesMonitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabricsMonitors and manages availability, resiliency, and reliability of email components and configurations per message delivery SLAsMonitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email deliveryEnforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulationsCoordinates with other operations teams on data and storage performance for email servicesQualifications:Required:Must hold a current Top Secret clearance and be SCI eligibleExperience managing teams or projectsAn AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experienceMinimum 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutionsMicrosoft Certified Windows Server Hybrid Administrator AssociateCurrent DoD 8140 - IAT II Certification (e.g. CompTIA Security+)Willingness to learn new skills and new technologies.Desired:Degree in Science, Technology, or EngineeringFamiliarity with IC ITE services and classified environmentsITIL 4 Foundation CertificationWhat You Can Expect:A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.Your potential is limitless. So is ours. Learn more about CACI here.Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.