Store Protection Specialist

4 months ago

Goleta, United States Ross Stores Full time

Our values start with our people, join a team that values you

We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.


Developing Great Teams & Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.


Personal and Store Brand

  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.


Mitigating Theft ; Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.


Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.


COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.


PHYSICAL REQUIREMENTS/ADA:

  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is $16.50-$17.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.RequiredPreferredJob Industries
  • Retail

  • Asset Protection Specialist

    2 months ago

    Goleta, United States Home Depot Full time

    Home Depot - JobID: BA3D5C5E33BA44A5AB0824C16C80F1C0 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Asset Protection Specialist

    1 week ago

    Goleta, United States Home Depot Full time

    Home Depot - JobID: BA3D5C5E33BA44A5AB0824C16C80F1C0 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Store Manager

    23 hours ago

    Goleta, United States Sleep Number Careers Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...

  • Store Manager

    3 days ago

    Goleta, United States Sleep Number Careers Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...

  • Store Manager

    2 weeks ago

    Goleta, United States Sleep Number Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...

  • Retail Product Specialist

    5 days ago

    Goleta, California, United States Product Connections Full time

    OverviewCROSSMARK is seeking a dedicated and detail-oriented individual to execute various merchandise and product services at major retailers near you. As a Retail Product Specialist, you will have the opportunity to work with nationally recognized brands, build professional relationships with Store Management and Associates, and contribute to the success...

  • Part-Time Merchandise Specialist

    5 days ago

    Goleta, California, United States CROSSMARK Full time

    As a Part-Time Merchandise Specialist with CROSSMARK, you'll have the opportunity to work with nationally recognized brands and build professional relationships with Store Management and Associates.About CROSSMARKCROSSMARK is seeking an energetic and creative individual to execute merchandise and product services at major retailers. Enjoy a flexible schedule...

  • Protective Services Specialist

    6 days ago

    Goleta, California, United States Allied Universal® Full time

    About Allied UniversalAt Allied Universal, we're dedicated to providing rewarding careers that give you a sense of purpose. Our dynamic, diverse, and inclusive workplace fuels a culture that reflects in our communities and customers we serve.

  • Store Manager

    2 weeks ago

    Goleta, CA, United States Sleep Number Careers Full time

    Company OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...

  • Target Security Specialist

    5 days ago

    Goleta, United States Target Full time

    Target - 6865 Hollister Ave [Loss Prevention / Security] As a Security Specialist at Target, you'll: Contribute to a team in the development of a secure work environment for all Target team members, temporary workers, vendors and visitors; Execute routines to identify and investigate theft; Help advance Assets Protection partnerships through professional...

  • Food Preparation Specialist

    5 days ago

    Goleta, California, United States Marriott International, Inc Full time

    Job OverviewThe Ritz-Carlton Bacara Santa Barbara is seeking a skilled Food Preparation Specialist to join our culinary team. As a key member of our kitchen staff, you will play a critical role in preparing and cooking food to the highest standards of quality and presentation.About UsAt The Ritz-Carlton, we are dedicated to delivering exceptional service and...

  • Guest Experience Specialist

    4 weeks ago

    Goleta, United States Marriott International, Inc Full time

    Additional InformationPay: $24.07/hourJob Number24195306Job CategoryRooms & Guest Services OperationsLocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    4 weeks ago

    Goleta, United States Marriott International Inc Full time

    Additional InformationPay: $24.07/hour Job Number24195306 Job CategoryRooms & Guest Services Operations LocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    4 weeks ago

    Goleta, United States Marriott International Inc Full time

    Additional InformationPay: $24.07/hour Job Number24195306 Job CategoryRooms & Guest Services Operations LocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    4 weeks ago

    Goleta, United States Marriott International, Inc Full time

    Additional InformationPay: $24.07/hourJob Number24195306Job CategoryRooms & Guest Services OperationsLocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    4 weeks ago

    Goleta, United States Marriott International, Inc Full time

    Additional InformationPay: $24.07/hourJob Number24195306Job CategoryRooms & Guest Services OperationsLocationCourtyard Santa Barbara Goleta, 401 Storke Rd, Goleta, California, United States, 93117VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and...

  • Security Officer

    7 days ago

    Goleta, California, United States Allied Universal® Full time

    At Allied Universal, a leading security and facility services company in North America, we're committed to providing rewarding careers that give you a sense of purpose. As a Security Officer with us, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture reflecting in our communities and customers we serve.Key Highlights$25.98 per...

  • Electrical Systems Design Specialist

    7 days ago

    Goleta, California, United States Actalent Full time

    Job Title: Electrical Systems Design Specialist**Job Summary:**We are seeking an experienced Electrical Systems Design Specialist to join our team at Actalent. As a key member of our engineering team, you will be responsible for the design and development of electric machines from concept to production.**Responsibilities:**- Derive overall system...

  • Patient Navigator Specialist

    3 weeks ago

    Goleta, United States Cottage Health Full time

    Job Description JOB PURPOSE The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are...

  • Store Manager

    1 week ago

    Goleta, CA, United States Sleep Number Careers Full time

    Company Overview Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose - to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...