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Technical Support Specialist

2 months ago

Bentonville, United States Insight Global Full time

Desired Skills and Experience:

  • 4+ years' experience in data entry
  • Experience in building or facilities maintenance
  • Strong computer skills
  • Strong written and verbal communication skills
  • Positive attitude and ability to come in and learn
  • Solution based thinker > know when to escalate problems and ask questions.


Plusses

  • Experience using Service Channel
  • HVAC
  • Refrigeration
  • Electrical
  • Plumbing


Day-to-Day

A client in Northwest Arkansas is looking for someone to join their Facilities Management team. This person will be taking service tickets for supporting HVAC, plumbing, electrical, and lawn care. A key aspect of this role is to be a solution-based thinker daily but, create escalations when needed. The ideal candidate will have previous operations experience within a commercial setting. A candidate will be successful in this role if they have strong communication, organization skills, customer service skills, and a sense of urgency.