Information Technology Support Specialist

4 weeks ago

Bentonville, Arkansas, United States NorthWest Arkansas Community College Full time
Job Summary

The NorthWest Arkansas Community College (NWACC) is seeking a highly skilled Information Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and hardware.

Key Responsibilities
  • Troubleshoot computer and systems hardware, software, and printer issues
  • Deploy new computers, systems, and laptops, including re-imaging and re-deploying used computers for student, faculty, staff, and classroom use
  • Install software programs and updates in computers and laptops
  • Analyze computer and system logs to identify the source of errors and collaborate with engineers and/or third-party vendors to resolve both hardware and software problems as needed
  • Evaluate compatibility of new software and hardware with NWACC's systems
  • Assist with obtaining technology quotes, ensuring that items ordered will work with installed computer and instructional systems
  • Research and evaluate current and future computer-related technologies
  • Maintain an expert level of training in a variety of specialized application software packages
  • Evaluate and implement necessary adjustments to applications/processes to accommodate user requirements
  • Recommend changes or updates in programming (workflow, process, etc.), documentation, and training to address system deficiencies and user needs
  • Work with vendors to support warranty part replacement of technology equipment
  • Process work orders promptly and document issue/resolution in knowledge base and/or ticketing system
  • Travel to offsite locations to troubleshoot and repair issues as needed
  • Answer phones, troubleshoot users' issues, create and assign work orders during busy times, and/or when the helpdesk staff is unavailable
Requirements
  • Knowledge of computer system hardware and software
  • Knowledge of computer user requirements
  • Knowledge of the application of computer or systems software in automation of information systems
  • Ability to review results, determine the source of problems/errors, and devise corrective actions
  • Ability to analyze and modify existing computer systems
  • Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel
  • Ability to understand relevant detail from oral information and explain technical terms and information
  • Ability to determine costs and resource requirements of projects
Work Environment

The noise level in the work environment is usually moderate.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Education

The formal education equivalent of an associate degree in computer science, mathematics, or a related field with experience in computer or systems operations or a related area which includes systems maintenance and implementation of technology or other job-related education and/or experience may be substituted for all or part of these basic requirements.

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