Network Support Specialist
3 weeks ago
Job Title: L1 Network Support Specialist
Location: Bentonville, AR (Hybrid - Minimum 2 days in office) - OPEN TO REMOTE FOR CONTRACT
Job Type: Contract with potential for conversion to full-time
Scope of Work:
- Provide L1 network support for distribution centers.
- Troubleshoot basic network issues such as Wi-Fi outages, connectivity problems, etc.
- Document and escalate complex issues to the engineering team.
- Utilize tools like ServiceNow and Verizon Contact Center to log and track incidents.
Required Experience:
- Basic networking knowledge, including understanding of APs, switches, and routers.
- Ability to follow technical documentation and troubleshoot using pre-defined processes.
- Familiarity with distribution center environments is a plus.
- Strong customer service orientation and ability to work in a fast-paced environment.
- CCNA-level knowledge is preferred, but certification is not required.
- Military background is a plus due to relevant technical skills.
- Ability to work at least 2 days per week in the Bentonville, AR office.
Desired Experience:
- 1-2 years of experience in a network support or IT helpdesk role.
- Hands-on experience with Cisco Meraki network equipment.
- Knowledge of the ServiceNow ticketing system.
- Familiarity with distribution center operations and infrastructure.
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