Network Support Specialist

3 weeks ago


Bentonville, United States Apex Systems Full time

Job Title: L1 Network Support Specialist

Location: Bentonville, AR (Hybrid - Minimum 2 days in office) - OPEN TO REMOTE FOR CONTRACT

Job Type: Contract with potential for conversion to full-time

Scope of Work:

  • Provide L1 network support for distribution centers.
  • Troubleshoot basic network issues such as Wi-Fi outages, connectivity problems, etc.
  • Document and escalate complex issues to the engineering team.
  • Utilize tools like ServiceNow and Verizon Contact Center to log and track incidents.

Required Experience:

  • Basic networking knowledge, including understanding of APs, switches, and routers.
  • Ability to follow technical documentation and troubleshoot using pre-defined processes.
  • Familiarity with distribution center environments is a plus.
  • Strong customer service orientation and ability to work in a fast-paced environment.
  • CCNA-level knowledge is preferred, but certification is not required.
  • Military background is a plus due to relevant technical skills.
  • Ability to work at least 2 days per week in the Bentonville, AR office.

Desired Experience:

  • 1-2 years of experience in a network support or IT helpdesk role.
  • Hands-on experience with Cisco Meraki network equipment.
  • Knowledge of the ServiceNow ticketing system.
  • Familiarity with distribution center operations and infrastructure.



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