Technical Customer Success Manager
4 weeks ago
Join a fast growing, innovative, mobile security company managing post-sale Customer relationships in the Public Sector You will be building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. Job requires a blend of strong Customer management experience with a strong technical background.
RESPONSIBILITIES:
- Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams
- Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
- Customer Satisfaction & Risk Management– Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
- Customer Advocacy: Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.
- Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.
Additional Responsibilities
- Collaborate effectively with internal teams – Work closely with development and product teams in different time zones to address customer issues
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
QUALIFICATIONS:
- B.S. in Computer Science or an equivalent engineering degree desired
- 10+ years of experience working with Enterprise software solutions, startup experience desirable
- 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
- Self-motivated, strong problem-solving skills with good business acumen
- SQL skills for data analysis are desirable
- Domain expertise in Mobility & Security is highly desirable
-
Customer Success Manager
4 weeks ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Technical Customer Success Manager
1 month ago
Dallas, United States Zimperium Full timeJoin a fast growing, innovative, mobile security company managing post-sale Customer relationships in the Public Sector! You will be building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. Job requires a blend of strong...
-
Technical Customer Success Manager
5 days ago
Dallas, United States Zimperium Full timeJoin a fast growing, innovative, mobile security company managing post-sale Customer relationships in the Public Sector! You will be building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. Job requires a blend of strong...
-
Expression of Interest
2 days ago
Dallas, United States Marlee (Fingerprint For Success) Full timeWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers...
-
Customer Success Manager
4 weeks ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Sr. Customer Success Manager
4 weeks ago
Dallas, United States Flexential Full timeJob Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive...
-
Cybersecurity Customer Success Manager
2 weeks ago
Dallas, United States Henderson Scott Full timeCybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...
-
Cybersecurity Customer Success Manager
2 weeks ago
Dallas, United States Henderson Scott Full timeCybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...
-
Cybersecurity Customer Success Manager
5 days ago
Dallas, United States Henderson Scott Full timeCybersecurity Customer Success ManagerCompany Overview: Our customer is a rapidly growing cyber vendor dedicated to providing innovative cybersecurity solutions to businesses worldwide. With a global team of around 150 professionals, they are scaling quickly and seeking a talented Cyber Customer Success Manager to help drive the success of their...
-
Customer Success Manager
4 weeks ago
Dallas, United States Nova Biomedical Full timeNova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming...
-
Customer Success Manager
2 days ago
Dallas, United States Atica Global Inc Full timeAtica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market....
-
Customer Success Manager
3 weeks ago
Dallas, United States Steer Health Inc Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be responsible...
-
Customer Success Manager
17 hours ago
Dallas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
2 weeks ago
Dallas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
5 days ago
Dallas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
4 weeks ago
Dallas, United States Steer Health Full timeJob DescriptionJob DescriptionSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success...
-
Customer Success Manager
2 weeks ago
Dallas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
4 weeks ago
Dallas, United States Steer Health Full timeJob DescriptionJob DescriptionSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success...
-
Customer Success Manager
5 days ago
Dallas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success Manager, you will be responsible for...
-
Senior Customer Success Manager
4 weeks ago
Dallas, United States SS&C Intralinks Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...