Customer Service Supervisor M/F

3 weeks ago

Ridgeville, United States STERIMED Infection Control Full time

With 1,500 employees, 14 production sites and 23 logistics and sales sites on 3 continents, STERIMED is the world leader in sterilization packaging solutions for medical devices, a market with strong structural growth and high requirements (product quality, medical standards, etc.). Sterimed develops, produces, transforms, and markets different types of solutions (bacterial barriers and pre-formed sterilization packaging) for both hospitals and medical device manufacturers.


As an LBO group, Sterimed is characterized by a strong entrepreneurial DNA and has been pursuing a very dynamic external growth policy for several years. Since its founding in 2016, the size of the group has increased 4.5 times, and 10 acquisitions have been made since 2017.


JOB SUMMARY


Ensure excellence of operations for customer service: from order intake through order processing, deliveries, documentation, invoicing, cash recovery and daily support. To achieve this mission, the Customer Service Supervisor will oversee and assist one customer service employee in the performance of his job duties such as responding to customer inquiries and resolving issues or complaints, as well as assisting him handling his own customer accounts. On top of his/her management duties, the CSS will directly handle the admin support for some KA.


DUTIES/RESPONSIBILITIES


• Oversees the daily workflow of the department and ensure operations excellence:

forecast management (along with sales), order processing, coordination with production/planning, documentation and shipping, invoicing, payment follow-up, coordination with sales departments…

• Recruits, interviews, hires, and trains new staff.

• Provides constructive and timely performance evaluations.

• Maintain a good communication level with sales managers and directors.

• Maintain good communication level within the site: planning, quality, finance, …

• Performs other related duties as assigned.


REQUIRED SKILLS / ABILITIES


• College Degree or equivalent.

• At least 5 years related experience required: B2B, industrial environment, packaging is a +

• organizational skills and attention to detail.

• time management skills with a proven ability to meet deadlines.

• interpersonal and customer service skills.

• verbal and written communication skills.

• Strong analytical and problem-solving skills, good math skills

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.


PHYSICAL REQUIREMENTS


• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times


WHAT WE OFFER


• Paid Life Insurance - $50k coverage

• Paid Short Term Disability

• Paid Long Term Disability

• Health/Dental insurance benefits: 92,5% of the premium cost for employee and 50% of premium cost for spouse and dependents is paid by Sterimed.

• 401k with 100% employer match of contribution up to 6% of gross earnings - Eligible to enroll after 6 months of employment, with enrollment periods starting on either July 1st or January 1st.

Vacations:

2 weeks / year, 1 day compensation per working day when travelling or meeting over the weekend.

Sick Leave/Holidays:

• One week sick/personal time

• Paid Holidays: As defined in the Sterimed policy (around 10 days for 2023)


Sterimed is committed to creating an inclusive and accessible work environment for everyone. Please do not hesitate to inform us of any accommodations needed to facilitate your participation in the recruitment process.

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