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Quality & Technical Service Engineer (QTS Engineer)

3 months ago

White, United States Hanwha Advanced Materials Georgia Full time

Are you passionate about quality assurance within a manufacturing operation? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you Hanwha is leading the charge in Solar Panel mass-production innovation. We have an exciting opportunity for you to join Hanwha Advanced Materials Georgia in rising to a more sustainable future As a global leader with a diversified business portfolio covering green energy; materials; aerospace, ocean & mechatronics; finance; and retail & services, Hanwha delivers future-ready solutions and impactful innovations that power industries and enrich communities. We are looking to expand our team, with a dynamic team leader This position will be coordinating, developing, implementing, and collaborating with cross-functional departments to ensure customer issue understanding and improvement implementation.


As a Quality & Technical Service Engineer, you will play a crucial role in ensuring the quality and reliability of our products throughout the development and manufacturing processes. You will collaborate with cross-functional teams to implement effective quality control measures and drive continuous improvement initiatives. If you are passionate about quality, possess strong problem-solving skills, and thrive in a dynamic environment, we want to hear from you.


Essential Duties and Responsibilities:

  • Product introduction and marketing support for new customers and new products
  • Certification, technical support and follow up on any issues when new customers or new products are launched
  • Monitoring and implement improvement activities for product quality issues and customer complaints
  • Cooperation and communication with R&D Team in Headquarter
  • Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
  • Monitor and analyze customer complaints and develop action plans to address identified issues.
  • Work closely with the QA and service team to ensure quality assurance is incorporated into all aspects of manufacturing and service delivery.
  • Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
  • Develop and deliver training programs to educate employees on quality assurance processes and procedures.
  • Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
  • Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures.
  • Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
  • Analyze product failures, collaborate with suppliers to develop, and implement corrective and preventive actions to address identified quality issues (internal and external).
  • Investigate and identify specific instance of customer complaints and work to identify root causes as Quality & Technical engineer.
  • Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
  • Communicate technical issues effectively with internal teams, suppliers, customers, and other stakeholders.
  • Prepare accurate and timely Production Part Approval Processes (PPAPs) for customers and review supplier PPAPs.
  • Conduct quality audits of supplier operating systems as needed.
  • Provide technical support and training to engineering and manufacturing personnel.
  • Participate in Advanced Product Quality Planning (APQP) and feasibility review meetings.
  • Support and participate in internal audit activities.
  • Manage the Material Review Board (MRB) hold area.
  • Adhere to all plant and office safety protocols.
  • Perform other duties as assigned.


QUALIFICATIONS AND SKILLS:

  • Bachelor's degree in industrial, manufacturing, mechanical engineering, or 1-2 years' experience in a related field.
  • Minimum of 2 years of professional experience in a manufacturing quality role.
  • Strong understanding of PPAP requirements.
  • Proficiency in quality analysis tools such as 8D and PFMEA.
  • Knowledge of ISO 9001 standards.
  • Excellent communication and interpersonal skills.
  • Ability to lead and collaborate with cross-functional teams effectively.


Every associate at Hanwha must contribute equally to hold others accountable and improve processes and systems. This will eventually ensure superior quality of products and services. Total Quality management is a joint effort of management and associates to exceed customer satisfaction levels.


If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our position opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first Unlock the possibilities and apply today