Customer Service Advisor

2 weeks ago


Clearwater, United States Signs By Tomorrow Full time
We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

Responsibilities

  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Record customer interactions and follow up on their experience with our company
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Qualifications

  • Must have graduated high school, received a G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction
  • Display strong communication skills, active listening skills, and personal skills

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