Field Service Technology Delivery Lead Manager

Field Service Capability Technology Delivery LeadAccenture Songa new breed of agency that's all about the Experience. We drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale.We are looking for a highly effective Field Service Capability Technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs. Ideal candidates will have a consulting background and experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines.The work:Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions.Develops strong working relationships with the senior management team and identifies follow-on project opportunities.Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.Manages day to day on-shore and off-shore project teams during the project lifecycle.Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.Manages experience-led teams in developing strategic vision and creative UI/UX design.Manages and contributes to development of the platform migration and global roll out strategy and execution.Interacts with client stakeholders for business justification, funding, scope and timeline.Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources.Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office.Basic Qualifications:Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below:Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMaxService Delivery enablement (field worker, 3rd party management)Distributed Service support networksAI powered service operationsBonus points:Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations)Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.Experience with Service channel experience design, implementation and executionExperience with defining, designing and implementing a development architecture leveraging CI/CD principlesStrong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetingsExceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teamsExperience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)Experience working with clients in the CMT (Communications, Media, Technology) spaceBachelor's degreeCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.We accept applications on an ongoing basis and there is no fixed deadline to apply. Information on benefits is here.