Security Services Delivery Manager

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The Security Service Delivery Manager is responsible for overseeing and leading the delivery of services as part of the Shared Service Delivery Program ensuring that these services meet the required business regulatory compliance and control outcomes. This role practices a collaborative approach where multiple stakeholders and/or departments work together to deliver services.

This role is expected to 1 maximize the delivery of cyber capability specialty from teams to support our complex organization while 2 promoting a holistic view of cyber solutions and approach breaking the barriers of siloed ways of doing things through transparency.

Delivery Management

• Holistic viewapproach in forming a strategy plan in the delivery of capabilityservices through stakeholder engagements
• Manageleadcoordinatesupport strategic cyber programs aimed at delivering cyber capabilities across the organization
• Ensure delivered services meet agreedupon standards and expectations
• Identify gaps and mitigate risks associated with shared service delivery

Stakeholder Customer Engagement

• Proactive stakeholder engagement within the organization IT companies service teams and planning at early stage to share and understand new strategic initiatives and common needs
• Coordination with various departments and teams to ensure efficient service delivery
• Interact with key stakeholders to understand needs and anticipate ways in which cyber security solutions can enhance/ meet business needs

• Cybersecurity Knowledge Proficiency Strong understanding of security principles practices technologies and capabilities
• Service Management Proficiency in ITIL processes and service management frameworks
• Delivery Management Strong project management skills including planning execution and monitoring
• Communication Excellent verbal and written communication skills to interact with various stakeholders and customers
• Customer Service Ability to engage with customers and ensure their needs are met acting as a customer advocate
• Problem Solving Proactive approach to identifying and resolving issues with a focus on continuous improvement
• Collaboration Ability to work collaboratively with different departments and stakeholders to achieve common goals
• Education BA BS Information Technology or a related field
• Proven experience in managing shared services or similar roles
• Technical proficiency in relevant technologies

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know