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Desktop Support Technician
2 months ago
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.
- Designs and configures Virtual IP PBX's, IP phone installation and configuration, installation of routers and switches for internal and external clients.
- Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
- Establishes and maintains network users, user environment, directories, and security.
- Works with clients to provide them with computer network services such as technical support and project implementation.
- Trains users on software and equipment usage.
- Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.
- Develops and communicates standards for use, operations, and security of network, personal computers, and data.
- Communicates with other departments to report and resolve software, hardware, and operations problems.
- Consults with department managers to develop system solutions consistent with organizational objectives.
- Researches and evaluates new technologies.
- Installs and tests software upgrades.
- Collects and analyzes network and memory utilization.
- Develops and implements disaster recovery procedures.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
B.S. in a computer related filed or equivalent certificate is preferred.
