Desktop Support Engineer

2 months ago

Westlake Village, United States ITCO Solutions, Inc. Full time

Role: Desktop Support

Job: Fulltime with benefits

Only USC/GC can apply

More than 10-12 years of experience cannot apply

Location: Westlake Village, California, United States

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.
  • Designs and configures Virtual IP PBX's, IP phone installation and configuration, installation of routers and switches for internal and external clients.
  • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
  • Establishes and maintains network users, user environment, directories, and security.
  • Works with clients to provide them with computer network services such as technical support and project implementation.
  • Trains users on software and equipment usage.
  • Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.
  • Develops and communicates standards for use, operations, and security of network, personal computers, and data.
  • Communicates with other departments to report and resolve software, hardware and operations problems.
  • Consults with department managers to develop system solutions consistent with organizational objectives.
  • Researches and evaluates new technologies.
  • Installs and tests software upgrades.
  • Collects and analyzes network and memory utilization.
  • Develops and implements disaster recovery procedures.
  • Assures timely preparation of client emails as directed by Marketing
  • Assures accurate and timely maintenance of Intra/Extranet websites
  • Assures Backup critical files
  • Assures the maintenance /repair/replace defective PC's and/or accessories
  • Maintains records in CRM system for client inventory and configurations
  • Provides billing records and time management
  • Uses products to monitor and report client network (WAN and LAN) activity
  • Troubleshoot network problems
  • PC Helpdesk support
  • Implement company security/licensing policies
  • Monitors performance or programs after implementation
  • Programs clients internal and external client IP phones, systems and routers


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

EDUCATION

B.S. in a computer-related field or equivalent certificate is preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations. Ability to write reports,

business correspondence, and procedure manuals. Ability to effectively present

information and respond to questions from groups of managers, clients, customers,

and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical

inference, and fundamentals of plane and solid geometry and trigonometry. Ability to

apply concepts such as fractions, percentages, ratios, and proportions to practical

situations.

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