Senior Director, Operations

Senior Account DirectorABM has an exciting new role for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and managing all aspects of services and/or operations through planning, organizing, and directing the activities of associates. This includes human resources management, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. The Senior Account Director develops, plans, and cost-controls procedures to ensure contract compliance across multi-site locations and is responsible for the performance, satisfaction, and retention of the client(s). They also drive continual improvement by fostering a culture of staff development and operational excellence.Lead a multi-site operations team to deliver integrated facility management services across automotive service centers, EV charging hubs, laboratories, and office environments. Ensure safety, efficiency, customer satisfaction, and contract adherence while managing budgets, client communications, and internal operations performance. Build scalable infrastructure (people, process, tools) to enable client's planned exponential growth.QualificationsBachelor's degree in Engineering strongly preferred or equivalent experience10+ years of experience in mission critical operations environmentsMinimum of 15 years of relevant, extensive facility management experience5+ years of experience in a management role with 5 or more direct reportsExperience managing a wide array of services including: technical maintenance, utility systems, cleaning, EV charging, janitorial, and workplace servicesStrong written and verbal communication skills, including ability to communicate with executive-level stakeholdersExperience directly managing large multifunctional facility teamsDemonstrated ability to lead teams through hyperscale growthDemonstrated ability to generate cost savings through continuous improvement initiativesFamiliarity with Computerized Maintenance Management Systems (CMMS) such as MaximoProficiency with Building Automation SystemsProficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)Strong understanding of OSHA safety regulationsExperience in articulating and managing technical systems operations and maintenanceProven budgeting, expense control, and financial forecasting skillsMBA strongly preferredExperience in the electric vehicle industry preferredCertifications and LicensesCertified Plant Maintenance Manager (CPMM), Certified Facility Manager (CFM), or similar preferredProject Management Professional (PMP) preferredCurrent or former tradesperson license preferredResponsibilitiesOversee all aspects of the client's critical physical infrastructureEnsure all work performed in mission critical spaces is high quality and non-disruptiveManage a team including directors and senior managersAnticipate client growth needs and drive ABM to create scalable infrastructure to deliverPlan and administer associate activities to ensure timely and continuous operationsEstablish priorities, assign tasks, and monitor team performance, quality, and timelinessOwn the P&L budget aligned to the Master Services Agreement (MSA), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)Direct contracted maintenance operations with a high level of professionalismAct as single point-of-contact for all facility-related matters, including projects, staffing, and budgetingEnsure client satisfaction across all project, financial, schedule, and KPI metricsMonitor and enforce ABM training completion and audit compliance monthlyAnalyze and utilize operational data to support continuous improvementFoster a customer-first approach through service recovery and retention practicesIdentify, support, and execute on opportunities for operational and financial improvementPay: $224,460 - $291,798The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.You may be eligible to participate in a Company incentive or bonus program.ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management