Call Center Sales Manager
2 weeks ago
We're hiring a Sales Call Center Manager for our corporate HQ in Cleveland.
This is an in office position overseeing our business development representatives for our staffing and HR services departments.
Position Summary
The Call Center Manager, hires and oversees the daily operations of the Minutemen Staffing call centers and their employees. Their duties include hiring and training Call Center Representatives, establishing goals for call center employees to follow and resolving any customer issues or other call center problems that occur.
The essential functions include, but are not limited to the following:
- Hire, onboard and train call center personnel.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports for upper management.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Lead team meetings and give presentations to executives.
- Develop monthly, quarterly and annual call center goals and action plans.
- Prepare work schedules to ensure sufficient coverage.
- Create personnel and supply budgets for approval.
- Other responsibilities as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or equivalent.
- Able to prioritize and organize workload, multi-task, adapt quickly to change and deliver under the pressure of deadlines while also maintaining a high level of confidentiality.
- Requires the ability to work independently and in a time sensitive environment.
- Positive, friendly, and upbeat attitude.
- Customer/Client Focus.
- Proficient in MS Office including Excel, Word and Outlook.
- Strong communication skills.
- Demonstrates alignment with company’s code of ethics.
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