Representative

2 weeks ago


Quincy, United States Granite Telecommunications Full time

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the ‘Healthiest Companies‘ in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite‘s philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer‘s Association to name a few.

We have been consistently rated a ‘Fastest Growing Company‘ by Inc. Magazine.

Granite was named to Forbes List of America‘s Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company‘s insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

  • Use internal system to run through activation queue
  • Assist technicians and customers on the phone
  • Handle escalation support for voice product activations both internally and to customers
  • Troubleshoot services and devices in the field with customers and technicians
  • Update configurations and/or order details to create successful turn up of services for customer
  • Reconfigure Routers or equipment
  • Required Qualifications:
  • Technical background or desire to grow in technical field
  • Strong organizational skills
  • Ability to work independently and make judgement calls to resolve issues
  • Ability to take direction and act upon it
  • Demonstrative critical thinking and analytical problem-solving skills
  • Strong verbal and written communication skills, ability to multitask
  • Collaborative, Can-Do attitude
  • Willingness to obtain government security clearance
  • Solid work ethic

Preferred Qualifications:

  • Understanding of Networking, TCP/IP, Routing, Switching
  • Experience in customer facing technical support roles
  • Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  • 1-2 years in a technical support related role, or equivalent experience
  • Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  • Prior public trust P2 security clearance
  • Bachelor‘s Degree in Computer Science, Network Design, Network Security, or related field
  • Experience with coding and automation platforms such as Python, Javascript or similar

#LI-JH1



  • Quincy, United States Washington Federal Full time

    Consider joining our team if you want:An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another. To start a professional career with Mond Customer Service Representative, Customer Service, Representative, Client Relations, Retail, Banking


  • Quincy, United States Lineage Logistics Full time

    Lineage Logistics - Columbia Way [Customer Service Representative] As a Customer Care Representative at Lineage Logistics, you'll: Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries; Invoice and verify accounts accurately and in a timely manner; Verify inbound...


  • Quincy, Illinois, United States Domino's Pizza LLC Full time

    Front of House Representative Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Representative. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.As a Front of House Representative, you will be...


  • Quincy, Florida, United States Trulieve Full time

    Customer Service Representative - Cannabis IndustryWe are seeking a Customer Service Representative to join our team at Trulieve. As a Dispensary Associate, you will be the face of our company, interacting with customers and patients, and providing exceptional service to ensure a positive experience.Responsibilities:Answer customer inquiries and provide...


  • Quincy, Illinois, United States Jiffi Stop Full time

    Take Your Career to the Next Level as a Customer Service Representative at Jiffi StopWe are seeking a motivated Customer Service Representative to join our mid/second shift team at Jiffi Stop. In this role, you will be responsible for providing exceptional customer service, managing the store's appearance, and handling a high volume of transactions.If you...


  • Quincy, Illinois, United States Home Bank Full time

    About the RoleHome Bank is seeking a skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support.


  • Quincy, United States Flynn Planet Fitness Full time

    Greet members and guests, always providing exceptional customer service. Answer phones courteously and assist callers with a variety of questions. Check members in or provide a legendary tour to prospective members! Log amenities. Communicate updates Member Services, Member Service, Representative, Retail, Instructor, Cleaning Learn More


  • Quincy, Massachusetts, United States Acosta Group Full time

    About the Role:We are seeking a highly motivated and organized Retail Sales Representative to join our team in Quincy, Massachusetts. As a Premium Merchandiser Specialist, you will be responsible for representing hundreds of brands across several retail locations.Key Responsibilities:Locate merchandise in the backroom (stockroom/warehouse) of stores and...


  • Quincy, Massachusetts, United States Domino's Franchise Full time

    Job DescriptionDomino's Pizza is seeking a skilled Customer Service Representative to join our team. As a key member of our delivery team, you will be responsible for taking orders, preparing pizzas, and providing exceptional customer experiences.Key Responsibilities:Take customer orders and respond to inquiries in a professional and friendly manner.Prepare...


  • Quincy, Illinois, United States GTG Peterbilt Full time

    Commercial Vehicle Sales Representative Job SummaryGTG Peterbilt is a leading provider of quality products and services to commercial equipment users. We are seeking an experienced Commercial Vehicle Sales Representative to manage and grow our portfolio of commercial truck sales accounts.The successful candidate will be responsible for:Managing a portfolio...


  • Quincy, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative for an opportunity in Braintree, Massachusetts. The role is within the manufacturing industry and will involve offering support to our growing service team. The successful candidate will be joining a fast-paced environment and will be tasked with various responsibilities,...


  • Quincy, United States Mutual of Omaha Full time

    Financial Representative Trainee (Sales)--Boston, MA at Mutual of Omaha summary: The Financial Representative Trainee position is designed for motivated individuals eager to start their careers in the financial services industry. Trainees will undergo a comprehensive program focusing on individual insurance sales and business development while gaining...


  • Quincy, United States Genuine Parts Company Full time

    SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...


  • Quincy, Illinois, United States Home Bank Full time

    About the JobHome Bank is seeking a dedicated Banking Support Representative to join our team in Quincy, IL. The salary for this full-time position is $45,000 - $65,000 per year.ResponsibilitiesThis role includes:Navigating the NuPoint Core System and S drive according to job duties.Accurately processing savings bonds for redemption.Effectively demonstrating...


  • Quincy, Massachusetts, United States Domino's Pizza LLC Full time

    We are seeking a highly motivated and enthusiastic team member to join Domino's as a Customer Service Representative. As a key member of our store staff, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key Responsibilities:Greet customers with a positive and engaging attitude,...


  • Quincy, Massachusetts, United States Meineke - 886 Full time

    Job Summary: We are looking for a Customer Service Representative (Repair Management) to join our team at Meineke. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing the workflow in the shop, and ensuring that all repairs are completed efficiently and effectively.About the Job:You will be...


  • Quincy, Massachusetts, United States T-Mobile Full time

    T-Mobile seeks highly motivated individuals to join our team as Customer Service Representatives. As a key member of our retail staff, you will be responsible for providing exceptional customer experiences and ensuring that every customer leaves our stores satisfied with their purchase.About the RoleWe are looking for individuals who are passionate about...


  • Quincy, Illinois, United States GPM Investments Full time

    We're looking for a highly motivated Sales and Customer Service Representative to join our team at GPM Investments. As a Sales Associate, you'll be responsible for providing exceptional customer service, rings sales using an electronic cash register, and processing transactions. You'll also need to use special equipment to process specialty products and...


  • Quincy, Illinois, United States Knapheide Manufacturing Full time

    About the RoleWe are seeking a highly skilled Fleet Service Representative to join our team at Knapheide Manufacturing. This is a unique opportunity to leverage your exceptional customer service skills, analytical thinking, and technical expertise to drive business growth and success.


  • Quincy, United States ManpowerGroup Full time

    Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer service department supporting our valued customers in Quincy, IL. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer...