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Operational Excellence Analyst
3 months ago
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at .
WHO YOU ARE:
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details
THE ROLE:
The Operational Excellence Analyst will support in championing initiatives aimed at optimizing operational processes, enhancing efficiency, and fostering a culture of continuous improvement within 24 Hour Home Care. This includes applying Lean Six Sigma principles and maintaining a high level of accountability to ensure consistent adherence to established workflows and procedures. The Operational Excellence Analyst contributes to driving organizational excellence and operational efficiency by conducting thorough data analysis and reporting, which informs decision-making and drives overall performance improvement.
Job Responsibilities include:
- Operational Process Analysis and Improvement: Conduct thorough analysis of existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement. Conduct root cause analysis to address operational issues and implement corrective actions to prevent recurrence. Collaborate with different ops teams to understand their processes and identify needs, challenges, and requirements related to operational processes.
- Data Analysis and Reporting: Gather and analyze data to measure key performance indicators (KPIs), identify trends, patterns, and opportunities for optimization. Forecast effective solutions. Develop reports based on findings with recommendations for Manager review. Review divisional dashboards and impact reports.
- Documentation and Compliance: Develop and maintain comprehensive documentation of operational processes, including workflows and Standard Operating Procedures (SOPs). Ensure adherence to standardized procedures and regulatory guidelines while implementing operational changes and process improvements.
- Monitoring and Evaluation: Monitor and evaluate the effectiveness of implemented initiatives, track performance metrics, and provide regular progress reports to management. Research and gather data utilizing resources, tools, automation, technology, and company platforms.
- Support Strategic Initiatives: Support the Operational Excellence Manager in developing and executing strategic initiatives to drive operational excellence across the organization.
WHAT YOU BRING TO THE TABLE:
Qualification requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Lean Six Sigma Green Belt preferred (e.g., A+ certification required/strongly preferred)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Minimum 2 years of direct or related experience required in an analytical setting
- Salesforce experience preferred
- Business Intelligence tool experience preferred
Skills:
- The ability to give effective presentations and articulate problems discovered, solutions tested and uncovered and the path forward.
- Strong analytical and problem-solving skills, with the ability to translate recorded data and business needs into technical solutions.
- Ability to ask tough questions and challenge the status quo, creating constructive tension to foster growth and improvement.
- Must enjoy challenging opportunities to assist or co-design solutions to complex issues. Because the position requires strong testing of potential solutions, the OA must be willing to “roll up their sleeves” and aggressively test solutions. As this position will collaborate cross-departmental on a regular basis, must be a strong team member with the ability to form strong relationships quickly with key stakeholders that drive results.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be willing to work with challenging clients and partners when applicable. Must be willing to travel to locations as needed as part of DMAIC process when applicable.
This is a hybrid position, coming into our El Segundo office at least 1x a month.
WHAT WE BRING TO THE TABLE:
- Your birthday day off plus PTO, sick days, holidays, and floating holidays
- Professional development reimbursement program
- Fun team building events & virtual activities
- Fitness reimbursement & access to wellness programs (e.g. Calm app)
- Medical, Dental, Vision, FSA, pet insurance & more
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
