Current jobs related to Natural Language IVR Architect - Harrisburg - e&e IT Consulting Services, Inc.

  • Software Architect

    4 weeks ago

    Harrisburg, Pennsylvania, United States ASSA ABLOY Full time

    Job Title: Software ArchitectJoin ASSA ABLOY, a global leader in access solutions, as a Software Architect and play a key role in the evolution of our next-generation products, services, and processes.About the RoleWe are seeking a highly skilled Software Architect to design, create, and maintain the overall structure of our software systems. As a member of...

  • Senior Software Architect

    1 week ago

    Harrisburg, Pennsylvania, United States Highmark Health Full time

    Job SummaryThe Senior Software Architect will be an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers.The position will be responsible for taking an enterprise-wide, architectural view of the solutions and the technical execution of products using the...

  • Cloud Infrastructure Architect

    1 week ago

    Harrisburg, Pennsylvania, United States Lyric Full time

    Job SummaryWe are seeking a highly skilled Cloud Infrastructure Architect to join our team at Lyric. As a key member of our DevOps team, you will be responsible for designing, implementing, and optimizing cloud-based solutions that meet the needs of our organization.Key Responsibilities:Architect and implement cloud-based solutions using industry best...

  • Network Architect

    1 week ago

    Harrisburg, Pennsylvania, United States Saxon Global Full time

    Job DescriptionWe are seeking a highly skilled Network Architect to join our team at Saxon Global. As a key member of our Edge Networking Solutions team, you will be responsible for designing and implementing complex network infrastructure solutions to support the Commonwealth of Pennsylvania's business units.Key Responsibilities:Participate in initiatives...

  • Senior Functional Architect

    4 days ago

    Harrisburg, Pennsylvania, United States Crescens Full time

    Job Title: Senior Functional ArchitectJob Summary:We are seeking a highly skilled Senior Functional Architect to join our team at Crescens. As a key member of our organization, you will be responsible for providing functional, operational, and basic technical support for our QA applications. Your expertise will be instrumental in ensuring the smooth...

  • Technical Solutions Architect

    2 months ago

    Harrisburg, Pennsylvania, United States CPNet Full time

    Job OverviewCompany ProfileCPNET is a pioneering software-as-a-service (SaaS) organization, focusing on artificial intelligence innovations tailored for the continuous manufacturing sector. We are in search of a skilled and articulate Solution Architect to enhance our client support and contribute to our ongoing success.Compensation Transparency:Starting...

  • Speech Language Pathologist

    1 week ago

    Harrisburg, Pennsylvania, United States Rehab Without Walls Neuro Rehabilitation Full time

    Join Our Team as a Speech Language PathologistWe are seeking a highly skilled Speech Language Pathologist to join our innovative Home and Community program. As a Speech Language Pathologist, you will have the opportunity to work with patients in their natural environment, providing functional rehabilitation and promoting greater health through the recovery...

  • Speech Language Pathologist

    1 week ago

    Harrisburg, Pennsylvania, United States BrightSpring Health Services Full time

    About the Role:We are seeking a skilled Speech Language Pathologist to join our Home and Community program in Harrisburg, PA and Lancaster, PA areas. As a Speech Language Pathologist, you will work with patients who have experienced brain injury, spinal cord injury, or stroke/CVA to help them regain functional capabilities in their natural home and community...

  • Speech Language Pathologist

    3 days ago

    Harrisburg, Pennsylvania, United States BrightSpring Health Services Full time

    About the Role:We are seeking a skilled Speech Language Pathologist to join our Home and Community program in Harrisburg, PA and Lancaster, PA areas. As a Speech Language Pathologist, you will have the opportunity to work with patients in their natural environment, providing functional rehabilitation and promoting independence.Responsibilities:Perform...

  • Speech Language Pathologist

    4 days ago

    Harrisburg, Pennsylvania, United States BrightSpring Health Services Full time

    About the Role:We are seeking a skilled Speech Language Pathologist to join our innovative Home and Community program. As a Speech Language Pathologist, you will work with patients who have experienced brain injuries, spinal cord injuries, or strokes/CVA, providing functional rehabilitation in their natural home and community...

  • Functional Analyst

    5 months ago

    Harrisburg, United States Crescens Full time

    Job title : Functional Analyst / Architect Location: Harrisburg, PA Duration : 9+ months Type : ContractShort Description: Technical Business Analyst - proven experience in implementing complex technical projects with a large user base(300+ users) , providing fundamental technical support and hands on functional support with excellent verbal and written...

  • Big Data Engineer

    1 month ago

    Harrisburg, Pennsylvania, United States Stellar Professionals Full time

    Job Title: Big Data EngineerWe are seeking a highly skilled Big Data Engineer to join our team at Stellar Professionals. As a key member of our data engineering team, you will be responsible for designing, developing, and implementing large-scale data and analytics solutions on Snowflake Cloud Data Warehouse.Key Responsibilities:Develop applications using...

  • Speech Language Pathologist for Early Intervention

    2 months ago

    Harrisburg, United States HealthPRO Heritage Full time

    Overview: Early Intervention Speech Language Pathologist position within Dauphin County! Would you like to be a part of a team where you can excel and truly make a difference? As a company led by therapists, HealthPRO Heritage prides ourselves on creating a care environment where our providers practice at the highest level. We offer flexible career options...

  • Program Level Test Automation Lead

    3 weeks ago

    Harrisburg, United States SUNRAY INFORMATICS Full time

    Role : Program Level Test Automation LeadLocation: Harrisburg, PADuration: 12 monthsMOI : Telephonic & TeamsPrimary Skills: SDLC, ISO standards and experience with PCI, SOC1 and SOC2 auditsNeed Candidates with a Minimum of 12 Years of experience. This is a Corp to Corp role and Once a week onsite per month.Requirements:At least a bachelor's degree in...

  • Program Level Test Automation Lead

    2 weeks ago

    Harrisburg, United States SUNRAY INFORMATICS Full time

    Role : Program Level Test Automation LeadLocation: Harrisburg, PADuration: 12 monthsMOI : Telephonic & TeamsPrimary Skills: SDLC, ISO standards and experience with PCI, SOC1 and SOC2 auditsNeed Candidates with a Minimum of 12 Years of experience. This is a Corp to Corp role and Once a week onsite per month.Candidates must have A minimum of 5 years of...

  • AWS Lex Full Stack Engineer Lead

    3 days ago

    Harrisburg, Pennsylvania, United States Cayuse Holdings Full time

    OverviewCayuse Holdings is seeking a highly skilled AWS Lex Full Stack Engineer Lead to join our team. As a key member of our team, you will be responsible for designing and implementing innovative cloud solutions that enhance customer engagement and automate communications.Key Responsibilities:Lead the development and integration of applications using...

  • Senior Software Architect

    2 weeks ago

    Harrisburg, Pennsylvania, United States XpertTech Full time

    Job Title: Functional TestingAbout the Role:XpertTech is seeking a highly skilled Functional Testing professional to join our team. As a key member of our software development team, you will be responsible for designing and implementing comprehensive testing strategies to ensure the quality and reliability of our software products.Key Responsibilities:•...

  • Azure DevOps Engineer

    2 weeks ago

    Harrisburg, Pennsylvania, United States Sigma Resources LLC Full time

    Azure DevOps Developer OpportunityWe are seeking a skilled Azure DevOps Developer to join our dynamic team at Sigma Resources LLC.Key Responsibilities:Design, implement, and manage CI/CD pipelinesAutomate workflows and ensure seamless deployment of applicationsCollaborate with the team to achieve project goalsRequirements:Minimum 6 years of experience in...

  • Cobol Developer

    1 month ago

    Harrisburg, Pennsylvania, United States Motion Recruitment Full time

    Cobol Developer Job DescriptionAt Motion Recruitment, we are seeking a skilled Cobol Developer to join our team. As a Cobol Developer, you will be responsible for designing, developing, and maintaining application solutions using approved programming languages, operating systems, and source code.Key Responsibilities:Application Development: Code/build...

  • Cobol Developer

    4 weeks ago

    Harrisburg, Pennsylvania, United States ProRec Resource Solutions, LLC Full time

    Job Title: Compass Cobol DeveloperProRec Resource Solutions, LLC is seeking a skilled Cobol Developer to join our team.Job SummaryThe Cobol Developer will be responsible for designing, developing, and maintaining Cobol applications in a COBOL/DB2/CICS environment. The ideal candidate will have a strong understanding of Cobol programming languages and...

Natural Language IVR Architect

4 months ago

Harrisburg, United States e&e IT Consulting Services, Inc. Full time

e&e is seeking a Natural Language IVR Architect for a hybrid (ONE week a month on site) 30 -month contract opportunity in Harrisburg, PA

The Natural Language IVR Architect will be a part of an exciting and innovative technological solution to support our customer engagements. It is an advanced back-office system that, when developed and deployed, will allow customers to engage and address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). We are dedicated to transforming customer engagement businesses through innovative technology and strategic insights. Our team is composed of passionate professionals committed to excellence and continuous improvement, and our team is growing.

Design and implement systems that use automated speech recognition (ASR) technology

Design and implement call flows, IVR scripts, queues, and routing strategies to optimize call handling and customer experience

Collaborate with other architects and teams to ensure the overall architecture aligns with best practices and industry standards

Manage the setup, configuration, and administration of the IVR platform

Proficiency in a particular type of ASR technology that allows callers to say what they’re calling about in a wide variety of ways

Leverage understanding of statistical language models (SLMs) and statistical semantic models (SSMs), which are key elements of a Natural Language IVR system

Train these models on a large number of sentences that callers typically say

Ability to capture complex meanings from caller inputs

Manage IVR capabilities in an omnichannel context (web portal, mobile, text, chatbot, etc.) to ensure interaction continuity


Required

5 years’ experience with high-volume, multi-service contact centers is required

Experience with Nuance Natural Language IVR is required

Experience with at least 2 Contact Center Transformation/Modernization projects in a similar role is required.