Office Supervisor Duluth

3 weeks ago

Duluth, United States Georgia Lottery Corporation Full time
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

The Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.

JOB SUMMARY:
The purpose of this job is to supervise clerical staff and coordinate office services in a district sales office including ticket sales and claims, secretarial services, mail, shipping and receiving, equipment maintenance and other related services. 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties are normal for this job.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.


Supervises, directs, and evaluates assigned staff, handling employee concerns and problems, assigning work, counseling, and recommending disciplinary and other personnel actions.
Operates computer and software to type documents, verify, input, retrieve data and generate a variety of reports.
Types correspondence, memos, reports and other documents.
Serves as the district's property custodian, maintaining appropriate files and records.
Ensures adequate levels of postage and related shipping supplies are maintained.
Performs inventory control duties including ensuring adequate levels of office supplies are maintained, orders, receives and accounts for supplies.
Establishes and maintains contact with various corporate departments.
Ensures the operation of office equipment, calling for maintenance as needed and scheduling preventative maintenance.
Reviews and coordinates implementation of rules, regulations, policies and procedures, as directed by the District Manager.
Organizes, develops and implements recording and filing procedures.
Receives, unloads and stores tickets, Point-of-Sale items and other related items.
Sells lottery tickets, redeems winning tickets for walk-in customers and processes player's winning claims.
Performs daily cash reconciliation from sale of lottery tickets and products, and makes deposits.
Serves as District Liaison for human resource functions. 
Additional Job Functions: 
Responds to questions, complaints and requests for information by telephone, in person or by mail from retailers, players, employees, department heads, etc.
Answers telephone utilizing accepted format; provides information, advice and guidance; takes and relays messages and/or directs calls to appropriate personnel.
Instructs and counsels staff in coordinating activities, planning work of others and day to day operations.
Responds and corrects situations that arise in regard to employee problems.
Prepares, maintains and updates files and logs following prescribed methods.
Other duties as assigned and required.

KNOWLEDGE AND SKILL REQUIREMENTS:
High School Degree (or GED) required, (Associate's degree in Business Administration or Marketing preferred) with three to five or more years of office management or administrative experience; or any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

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