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Optical Manager Full Time
3 months ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary
Responsible for performing all the duties required of an optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely.
The pay range advertised for this position does not include additional compensation paid out through our Manager Bonus and spiff programs.
Leadership:
- Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information teams require to be successful.
- Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
Team Members:
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
Members:
- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Lead teams to deliver GOLD club standards daily.
- Define and model GOLD- Grand opening look daily.
- All items stocked and planograms executed.
- Maintain visible accurate signage.
- Clean and organized, inside and out.
Know Your Business:
- Acquire a deep knowledge of key metrics and reporting for total club and department performance.
- Drive performance and profitability by using reporting to identify trends and areas of opportunity.
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.
Major Tasks, Responsibilities, and Key Accountabilities
- Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
- Provides support to Members in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
- Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
- This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i. e. Health Insurance Portability and Accountability Act, known as HIPAA).
- Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected, and payments are made at the point of service.
- Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
- Spends downtime engaging with members in front of Optical.
- Communicates and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member’s performance, and doctor relations.
- Ensure workstation/Optical department is maintained and clean at all times.
- Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
- Maintains all club policies and procedures.
- Performs other duties as assigned.
- Regular, predictable, full attendance is an essential function of this job.
Qualifications
- Knowledge of optical products and business practices preferred.
- Must have a minimum of two years’ experience in a retail Optical setting.
- High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
- Open shift availability required.
- At least 18 years of age.
Environmental Job Conditions
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
- Requires the use of Optical hand tools to adjust and repair Members’ eyeglasses, which includes the insertion and removal of nose pads and small screws.
