Current jobs related to Customer Experience Specialist - New York - Ana Luisa


  • New York, New York, United States Aeropostale Full time

    Aeropostale is seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for inspiring customers with your knowledge of fashion and trends, helping them build perfect outfits, and exceeding sales goals.ResponsibilitiesInspire customers with your knowledge of fashion and trendsHelp customers build...


  • New York, New York, United States Acne Studios Full time

    Job DescriptionWe are looking for a skilled Customer Experience Specialist to join our team at Acne Studios Horatio. As a Customer Experience Specialist, you will play a vital role in delivering an exceptional customer experience by managing and executing omni-channel services, welcoming and guiding customers through a smooth customer cycle, achieving sales...


  • New York, New York, United States Village Den - West Village Full time

    Job Title: Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team at the Village Den - West Village. As a key member of our front-of-house team, you will be responsible for promoting our brand and providing exceptional customer service.The ideal candidate has 1-2 years of experience in retail or hospitality, with a...


  • New York, New York, United States Tailored Brands Inc Full time

    Customer Experience SpecialistWe are seeking Customer Experience Specialists to join our team at K&G Fashion Superstore. In this role, you will be responsible for ensuring every customer leaves the store feeling satisfied and valued.Your key responsibilities will include:Welcoming customers, answering questions, and resolving issues promptly and...


  • New York, New York, United States Wolford Retail Stores Full time

    Customer Service Specialist - Luxury RetailWe are seeking a highly skilled and dedicated individual to fill the role of Customer Service Specialist - Luxury Retail at our Prince Street boutique.Job Description:As a Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store...


  • New York, New York, United States Bloomingdale's Full time

    Key ResponsibilitiesThe Customer Experience Specialist will drive sales by embracing technology, participating in merchandising and operational requirements, and ensuring a seamless shopping experience for our customers.


  • New York, New York, United States Bob's Discount Furniture Full time

    We are seeking a Customer Experience Specialist to join our team at Bob's Discount Furniture. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth through a consultative approach.The ideal candidate will have excellent interpersonal skills,...


  • New York, United States BogeGroup Full time

    Position SummaryBogeGroup is seeking a dedicated and results-driven individual to join our team as a Customer Experience Specialist.About BogeGroupWe value individuals who are eager to learn and committed to continuous self-improvement. Our ideal candidate will have a strong desire to excel as a top producer, possess a positive and hardworking attitude, and...


  • New York, New York, United States Vuori, Inc. Full time

    We are looking for a highly motivated and results-driven individual to fill the role of Customer Experience Specialist at Vuori, Inc. As a Customer Experience Specialist, you will play a key role in delivering exceptional customer service, driving sales growth, and fostering a positive and engaging work environment.The ideal candidate will possess excellent...


  • New York, New York, United States Persona Full time

    Job SummaryWe're seeking an exceptional Software Engineer to join our team as a Customer Experience Specialist. As a key member of our engineering team, you'll design, build, and ship foundational aspects of our identity platform. Your primary focus will be on creating innovative solutions that fight fraud and delight customers.You'll work directly with...


  • New York, New York, United States Zumiez Full time

    The Customer Experience Specialist will play a critical role in creating a positive and engaging shopping experience for our customers.Key Responsibilities:Provide personalized service to customers, responding to their needs and preferences.Develop and maintain relationships with customers to drive loyalty and repeat business.Work closely with colleagues to...


  • New York, New York, United States Sunglass Hut Full time

    Become a Customer Experience Specialist at Sunglass Hut and contribute to delivering exceptional customer experiences in our stores and online.In this role, you'll be responsible for:Utilizing The Sunglass Hut Experience tools to drive sales growth and meet company objectives;Building strong relationships with customers to increase sales and...


  • New York, New York, United States Vuori, Inc. Full time

    Are you passionate about delivering exceptional customer service and building strong relationships? Look no further! As a Customer Experience Specialist at Vuori, Inc., you'll play a crucial role in creating memorable experiences for our customers.About the Job:Prioritize multiple tasks in a fast-paced environment, working collaboratively with the sales team...


  • New York, New York, United States 3 Day Blinds Full time

    We are seeking a highly motivated and results-driven Customer Experience Specialist to join our sales team at 3 Day Blinds.About the RoleThis is an exciting opportunity to leverage your exceptional communication skills and passion for delivering outstanding customer service to drive business growth and success.As a Customer Experience Specialist, you will be...


  • New York, New York, United States Knitwell Group Full time

    About Our TeamAt Knitwell Group, we're dedicated to empowering women to express themselves through fashion. As a Customer Experience Specialist, you'll play a vital role in creating memorable interactions with our customers.Your responsibilities will include:Building connections with customers and providing tailored styling advice.Collaborating with...


  • New York, New York, United States TopView Sightseeing Full time

    TopView Sightseeing is seeking a skilled and detail-oriented Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, managing guest information, and assisting with customer service issues.You will be responsible for welcoming guests, providing information about departure times and...


  • New York, New York, United States OneRange Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Experience Specialist to join our team at OneRange. As an integral member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective account management, sales, and marketing support.As the ideal candidate, you...


  • New York, New York, United States San Francisco Art Institute Full time

    Job OverviewThis role offers an exciting opportunity to work as a Customer Experience Specialist at Saks Fifth Avenue. You will be responsible for handling in-store and telephone inquiries, inputting and updating data and file information efficiently and accurately, and liaising with internal departments.The successful candidate will have a minimum of 1-2...


  • New York, New York, United States Aramark Full time

    Join Aramark's dynamic team as a Customer Experience Specialist! We are seeking a motivated and enthusiastic individual to provide exceptional service to our customers.This is a full-time position with an estimated annual salary of approximately $45,760 based on 40 hours of work per week.About the Role:Deliver outstanding customer service, ensuring every...


  • New York, New York, United States PitchBook Data Full time

    About the RoleWe are seeking a highly motivated Customer Experience Specialist to join our Account Management & Customer Success team. As a key member of this team, you will be responsible for delivering exceptional customer experiences that drive business growth and retention.Key Responsibilities:Develop deep knowledge of clients' industries, sectors, and...

Customer Experience Specialist

1 month ago


New York, United States Ana Luisa Full time
About the Job:

Ana Luisa is a fast-growing, Brooklyn-based jewelry brand committed to sustainability and delivering high-quality, affordable jewelry for all. As we continue to grow rapidly and expand across multiple channels, we're looking for an energetic and passionate CX Specialist to help us elevate our service to new heights

As a CX Specialist, you will become an expert on all aspects of the customer journey: product information, shipping & tracking packages, processing returns & refunds. You will work on creating and improving processes, while collaborating with both internal and external teams. You'll lead customer interactions across our online marketplace platforms, ensuring SLAs are met, and provide the team with data-driven insights through performance analysis.

Our ideal candidate is strategic, takes initiative and can problem-solve creatively even when we don't necessarily have all the answers. Must be located in NYC.

What you'll do:
  • Be the voice of our customers, performing quantitative and qualitative analysis to funnel feedback to cross-functional teams and improve overall customer experience.
  • Develop and sustain a comprehensive understanding of our customers' needs and pain points across all channels.
  • Be responsible for customer communication across our retail partners. Create KPIs, meet SLAs and present detailed reports with actionable insights.
  • Provide timely support and guidance to our team of CX Agents to address any customer-related inquiries they may have.
  • Handle customer complaints & escalations, offering solutions and follow-ups within expected time frames to ensure complete resolution.
  • Investigate problems, discover root causes and develop solutions with the wider team.
  • Help to create SOPs, policies or new processes to improve the customer experience.
  • Respond to customers via email, live chat, DMs & SMS as needed.

Our gold candidate has...
  • 2+ years of Customer Service experience (Direct to Consumer, strongly preferred)
  • Excellent verbal and written communication skills - you are obsessed with note taking and documentation
  • Strong analytical skills with the ability to generate meaningful and timely insights - you love spreadsheets and formulas
  • Experience working within a CX helpdesk is essential (eg Zendesk, Gorgias, Kustomer)
  • A knack for juggling multiple priorities with ease
  • Expertise in navigating and utilizing various platforms and tools, with Shopify, Loop, and Monday.com as a big plus
  • The agility to learn and adapt quickly, welcoming feedback and fostering a growth-focused environment
  • A talent for advocating equally for both the organization and the customer
  • The ability to take direction, but also work resourcefully and autonomously, holding yourself accountable to priorities/goals
  • A commitment to contributing to a safe, inclusive, and supportive work environment for everyone

What you'll love about us
  • Health Insurance and Wellness: 100% Employer-paid health plan (Medical, Dental, Vision); 10 Sick days; 6 Wellness days
  • 401K with matching
  • Vacation and Time Off: Open PTO
  • Parental Leave: up to 18 weeks of 100% paid parental leave for new parents
  • Brand Perks: Employee discount; Welcome gift card
  • Others: Commuter benefits; Fun & friendly company culture

The salary range for this role is 60-70K annually.
Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.Learn More