Administrative Assistant

3 weeks ago

Milton, United States JobRialto Full time
Job Summary:

This position guarantees 72 hours biweekly on all assignments, exclusive of any \"on-call\" time worked. The Administrative Assistant III will work with the ENT Department onsite at Client in Boston, MA. The schedule is Monday through Friday, 8:30 AM - 5 PM, and this role is 100% onsite.

The Administrative Assistant III provides vital administrative support to physicians in their clinical, academic, research, and leadership roles.

Essential Responsibilities:
  • Answer and screen telephone calls, taking accurate messages or directing calls to the appropriate person.
  • Greet and direct patients, families, visitors, and staff in a professional manner.
  • Respond to requests in a timely manner, providing clear and accurate information within the scope of knowledge and authority.
  • Update patient demographic and insurance information and obtain specialist referrals for appointments.
  • Schedule patient appointments using available scheduling tools and resources.
  • Coordinate and communicate ancillary appointments and procedures, collaborating with other hospital staff as needed.
  • Obtain necessary patient information and materials from referral sources.
  • Prepare and maintain patient records for clinical activities.
  • Act as a liaison with other departments and external customers, handling interactions with calm support.
  • Manage the physician's administrative and clinical calendars effectively.
  • Type correspondence, manuscripts, and documents that may require complex formatting.
  • Compose routine correspondence and transcribe letters and patient notes as needed.
  • Prepare and distribute materials for meetings and committees.
  • Assist licensed practitioners by queuing prescriptions for renewal and performing initial reviews of medication listings for accuracy in the electronic medical record (Web OMR).

Required Qualifications:
  • High school diploma or GED required; Associate's degree preferred.
  • 3-5 years of related work experience required.
  • Experience with computer systems, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).

Competencies:
  • Written Communications: Ability to communicate clearly and effectively in writing with internal and external customers.
  • Oral Communications: Ability to converse in English to communicate effectively with medical center staff, patients, families, and external customers.
  • Knowledge: Demonstrated working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
  • Teamwork: Ability to collaborate in small teams to improve operations, offer ideas, identify issues, and respect team members.
  • Customer Service: Ability to provide high-level customer service to patients, visitors, staff, and external customers, demonstrating active listening and problem-solving skills.

Physical Nature of the Job:
  • Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects.
  • Sitting most of the time, with occasional walking and standing.

Education: High SchoolLearn More

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