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Field Service Engineer

3 months ago

Milwaukee, United States Planet Forward Full time

Job Title: Field Service Engineer

Pay Rate: $30 - 32/hr

Travel up to 50% After Training Period (Regional and Air Travel Required)

- Per Diem Guidelines based on location that will be discussed directly with hiring manager and candidate. Expenses made on company card or they can use their own and file reimbursements

- Service Team has own policy for on-the-clock. To be discussed in interview

Key Notes:

- Looking for someone who can troubleshot and repair electrical and mechanical issues (They will teach on their specific wire processing equipment)

- Setup, install, repair and perform preventive maintenance on machines in-house or at customer sites.

- Ability to travel

- Good Communication as they will interface at customer sites

- Maintain customer and unit history on CRM database

- Complete and provide all necessary documentation to customer, sales and service supervisor and attach into CRM for in-house work or work at customer sites in a timely manner.

Your Responsibilities

  • Setup, install, repair and perform preventive maintenance on machines in-house or at customer sites.
  • Complete and provide all necessary documentation to customer, sales and service supervisor and attach into CRM for in-house work or work at customer sites in a timely manner.
  • Travel to customer sites as needed.
  • Maintain customer and unit history on CRM database.
  • Provide accurate and timely phone support.
  • Input of interactions with customers, sales, etc. must be entered into CRM database in a format that is clear and concise.
  • Maintain a neat and organized environment at desk, in-house work areas and at customer sites.
  • Communicate and coordinate with other departments or personnel when use of their equipment is needed.


Education And Experience

  • Technical degree preferred and/or two years related experience
  • Strong technical skills
  • MS-Office
  • Must be able to read and comprehend electrical schematics and drawings.
  • Ability to lift 50 pounds.
  • Frequent travel. All points (airline and hotel) are retained by the employee for personal use.


We offer

  • Medical, dental & vision
  • 401k plan with a company match
  • Annual performance-based bonuses
  • Annual performance-based merit increases
  • Competitive base, and bonus opportunity
  • 11 paid holidays
  • Generous paid time off policy