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Endpoint/Desktop Engineer

4 months ago

Cecil Township, United States A.C.Coy Company Full time

No 3rd Parties/Sub Vendors


Applicants MUST be local, No Relocation


Location: 100% On-site near Cecil, PA


Overview:

The A.C.Coy Company has an immediate opening for a Desktop Engineer role. This position will be responsible for both acting as a technical lead and architect for all desktop computing technologies.


Responsibilities:

  • Design, build, support, maintain and improve all aspects of desktop computing environment including physical and virtual imaging, provisioning, baseline configuration and security hardening, application delivery and patching
  • Oversee resolution of all desktop design related issues and ensure action plans and status are communicated appropriately to other IT teams and business
  • Identify opportunities and recommend solutions and automation to improve overall desktop computing reliability, efficiency and cost
  • Collaborate with Service Desk, Infrastructure, Applications and Cybersecurity teams to ensure appropriate configuration and maintenance of the desktop environment inclusive of configuration management, patching and vulnerability remediation
  • Train and mentor other members of the Infrastructure and Service Desk teams to diagnose and resolve basic desktop issues. Act as 2nd level support to Service Desk staff in their daily responsibilities to deploy or replace physical workstations and resolve software installation and patching issues
  • Manage third-party consultants and vendors in support of projects and operations


Qualifications:

  • Five or more years of related desktop engineering experience
  • Knowledge of networking, server, security and application topics
  • Technical proficiency with troubleshooting desktop issues
  • Workstation OS
  • Custom imaging
  • Proficiency with Intune
  • Knowledge of SCCM
  • Experience with build-out and management of automated, self-service software delivery and computer imaging tools (cloud and on-premises)
  • Effective prioritization and project management skills
  • Demonstrated analytical and problem-solving skills, attention to detail


Education: Bachelor’s degree in information systems, computer science, a related field or five years’ relevant experience.