Patient Care Coordinator

2 weeks ago

Orlando, United States Charter Research Full time

Patient Care Coordinator

Orlando


COMPANY DESCRIPTION

Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.


POSITION OVERVIEW

The Patient Care Coordinator oversees the visitor and patient experience and ensures a personal, friendly experience for everyone entering the site or calling on the phone. The Patient Care Coordinator serves as the “face” of the company and provides outstanding customer service and support to visitors, patients, and staff.


RESPONSIBILITIES

  1. Welcome patients and visitors by greeting them in a warm and friendly manner, either in person or on the telephone and answering or referring to inquiries.
  2. Optimize patients’ satisfaction by notifying appropriate staff of their arrival.
  3. Answer a multi-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
  4. Retrieve and distribute voicemails each morning.
  5. Stock patient refreshments and beverages.
  6. Coordinate patient meals, including placing food orders, processing receipts, and reporting to the finance department.
  7. Ensure an exceptional patient experience by providing meals, entertainment, access to information, and personalized recognition for patients, caregivers, and their friends and family – including meaningful milestones such as birthdays, anniversaries, randomization days, study completion days, first day of open label medication, and/or other important study or personal events.​​​​​​
  8. Maintain operation of coffee machines and reception copier equipment.
  9. Ensure common areas are orderly, neat, and clean in order to provide a positive experience for patients and guests.
  10. Assist with scheduling prescreen appointments.
  11. Keep appointments on schedule by reminding patients and participants of their appointment the day before. Provide necessary information to patients or participants to ensure they are prepared for the scheduled visit.
  12. Maintain imaging vendor portal access and assist clinic staff (Clinical Research Coordinators and Physicians) with obtaining reports when requested.
  13. Arrange patient transportation via UBER Health or other approved transportation vendor.
  14. Manage the visitor and pest control logs.
  15. Order supplies as directed by the office manager and report expenses.
  16. Ensure patient stipend cards are inventoried and reported to finance on a weekly basis; troubleshoot and resolve card issues by communicating with finance and patients.
  17. Assist Lead Clinical Care Coordinator with tasks as assigned.
  18. Provide administrative support to team members as needed.
  19. Assist with special projects and perform other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES

  1. Excellent organizational skills with attention to detail and ability to follow through on tasks.
  2. Strong time management skills with ability to multi-task and prioritize work according to urgency.
  3. Ability to communicate clearly and effectively (verbally and written).
  4. Excellent interpersonal, customer service skills, and telephone skills.
  5. Engaging personality and optimistic outlook.
  6. Ability to work independently as well as part of a team.
  7. Ability to work in a fast-paced environment while maintaining a calm demeanor.
  8. Ability to maintain composure under pressure in stressful situations (e.g., during emergencies, upset visitor).
  9. Proficient with Microsoft Office.


QUALIFICATIONS

Language

  1. Fluent in both English and Spanish. (Spanish required at Winter Park location only.)

Education

  1. High school diploma or equivalent required.
  2. Bachelor’s degree or associate degree in office administration or related field preferred.

Experience

  1. At least three years of administrative and customer service experience is required.


Physical Requirements

  1. Prolonged periods of sitting at a desk and working on a computer.
  2. Must be able to lift up to 15 pounds at times.


Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

  • Patient Registration Coordinator Urgent Care

    3 weeks ago

    Orlando, United States AdventHealth Centra Care Full time

    **Patient Registration Coordinator AdventHealth Centra Care Lake Buena Vista** **All the benefits and perks you need for you and your family**: - Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. - Fulfilling work with people who treat you like family. - Excellent benefits, market-driven wages and...

  • Patient Registration Coordinator Urgent Care

    3 weeks ago

    Orlando, United States AdventHealth Centra Care Full time

    Patient Registration Coordinator AdventHealth Centra Care Lake Buena Vista All the benefits and perks you need for you and your family: Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. Fulfilling work with people who treat you like family. Excellent benefits, market-driven wages and career development...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, United States JCMD MEDICAL SERVICES INC Full time

    Job DescriptionJob Description  Florida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting practice focused on overall wellbeing; to include Bio-identical Hormonal Health, Aesthetics, Weight Loss,...

  • Patient Care Coordinator

    2 weeks ago

    Orlando, United States JCMD MEDICAL SERVICES INC Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Health insurance   Florida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting...

  • Patient Care Coordinator

    2 weeks ago

    Orlando, Florida, United States JCMD MEDICAL SERVICES INC Full time

    Benefits:401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsHealth insuranceFlorida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting practice focused on overall wellbeing; to...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, United States JCMD MEDICAL SERVICES INC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsHealth insuranceFlorida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting practice focused...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, United States JCMD MEDICAL SERVICES INC Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Health insurance Florida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting practice focused on overall wellbeing;...

  • Patient Care Coordinator

    2 weeks ago

    Orlando, United States Charter Research Full time

    Patient Care CoordinatorOrlandoCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in TheVillages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient...

  • Patient Care Coordinator

    3 weeks ago

    Orlando, United States Charter Research Full time

    Patient Care CoordinatorOrlandoCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, United States CHARTER RESEARCH Full time

    Job DescriptionJob DescriptionCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient...

  • Patient Care Coordinator

    5 days ago

    Orlando, United States CHARTER RESEARCH Full time

    Job DescriptionJob DescriptionCOMPANY DESCRIPTIONCharter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient...

  • Patient Registration Coordinator Urgent Care Conway

    4 weeks ago

    Orlando, United States AdventHealth Centra Care Full time

    Patient Registration Coordinator AdventHealth Centra Care Conway All the benefits and perks you need for you and your family: Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. Fulfilling work with people who treat you like family. Excellent benefits, market-driven wages and career development...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, Florida, United States AdventHealth Full time

    Patient Care Coordinator - AdventHealth Medical GroupAll the benefits and perks you need for you and your family: Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Our promise to you:Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person,...

  • Patient Care Coordinator

    4 weeks ago

    Orlando, United States AdventHealth Full time

    Patient Care Coordinator - AdventHealth Medical Group All the benefits and perks you need for you and your family: Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of...

  • Patient Care Coordinator

    3 weeks ago

    Orlando, United States AEG Vision Full time

    448 S Alafaya Trail Suite 7, Orlando, Florida 32828 Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Duties and Responsibilities * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and...

  • Coordinator, Patient Care

    4 weeks ago

    Orlando, Florida, United States Walmart Stores Full time

    Position Summary...What you'll do...We are hiring for multiple shifts for the Patient Care Coordinator position in our Specialty Pharmacy department in Orlando, Florida. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.We have multiple shifts for the Patient Care...

  • Patient Care Coordinator

    2 hours ago

    Orlando, United States Bright Now! Dental Full time

    Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...

  • Patient Care Coordinator Not Remote

    2 weeks ago

    Orlando, United States Greater Orlando Neurosurgery & Spine Full time

    **Job Summary**: Surgical office seeking dependable, adaptable Patient Care Coordinator to ensure accurate patient charts, coordinate referrals, and to provide patients with excellent care. This role will require 2 days weekly of direct patient contact and 3 days for administrative tasks. **Responsibilities**: 1. Ensure complete and accurate registration,...

  • Patient Care Coordinator

    2 weeks ago

    Orlando, Florida, United States Vaco Full time

    Job DescriptionJob DescriptionTemp front desk- **Patient Interaction and Scheduling**: Greet patients warmly, manage patient check-ins and check-outs, schedule and confirm appointments, and handle phone inquiries with professionalism and empathy.- **Administrative Duties**: Maintain accurate patient records, process insurance information, collect payments,...

  • Patient Coordinator

    3 weeks ago

    Orlando, United States Sage Dental Full time

    Why Choose Sage: Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready...