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Patient Care Coordinator

3 months ago

Orlando, Florida, United States JCMD MEDICAL SERVICES INC Full time

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Florida Center for Hormones & Wellness is looking for a bright, fun, and energetic person to support patients on their personal journey to achieving overall wellness. We are a very exciting, fun, and interesting practice focused on overall wellbeing; to include Bio-identical Hormonal Health, Aesthetics, Weight Loss, Nutrition, Peptides, Sexual Wellness, Platelet Rich Plasma, Supplements and much more Our practice is passionate about serving and educating people to allow them to be the best version of themselves, we are a leader in the services that we offer.

The Patient Care Coordinator offers a high level of service to our patients which in turn leads to patients' satisfaction and a very rewarding career. This position is key to the success of the clinic. Working closely with the Patient Liaison to onboard new patients; while maintaining relationships with existing patients, the Patient Care Coordinator will strive to ensure that each patient has an impressionable journey each time they have contact with the practice. The Patient Care Coordinators ability to do their job effectively and efficiently is key to ensuring our continued placement as a leader in the hormone and wellness industry

Florida Center for Hormones & Wellness encourages and supports the success of all employees, leading to opportunities for bonuses. The employee will also be eligible for services once their probationary period has been completed.

Florida Center for Hormones & Wellness has a very specific culture, dedicated to quality care, patient satisfaction, employee satisfaction, teamwork and creating a fun enjoyable work environment

The Patient Care Coordinator is expected to bring their best to work every day. Skills required for this position are:

· Embodies and exemplifies the core values of the company, Patient Centric, Excellence, Integrity, Coachable, Responsible, Team Player, Creativity, and Fun

· Exhibits exceptional customer service skills and telephone etiquette.

· Excellent communication skills

· Excellent writing skills

· Exceptionally organized with superior task management skills.

· Comfortable and effective in disagreeable situations and able to handle disgruntled patients.

· Comfortable with goal setting and action plans to achieve service and revenue targets.

The Patient Care Coordinator is expected to perform the following tasks:

· Follow the new patient through their 1st 90 days, ensuring their new treatment plan is successfully executed.

· Perform renewals of patients entering subsequent years.

· Perform plan changes for existing patients.

· Update and maintain accurate data across all software's including Keap, Cerbo and Quickbooks.

· Answer phone enquiries from existing patients.

· Answer email correspondence from existing patients.

· Be proactive with crossover services at each contact opportunity.

· Offer education, support, and encouragement to the patient.

· Reach out to existing patients to encourage completion of treatments discussed at follow-ups.

· Update and maintain cancellation spreadsheet.

· Actively promote any marketing campaigns to optimize and maximize sales.

· Achieve patient retention % goals set by Director of Patient Services.

· Achieve crossover revenue goals set by Director of Patient Services.

· Work with existing patients on financial/treatment program related issues.

· Assist with quiz leads as directed by the Director of Patient Services.

· Assist with sales material/tools as directed by the Director of Patient Services.

· Responsible for understanding all treatment services and products offered at the clinic.

· Attend sales events in and out of the clinic.

Additional Responsibilities:

· Complies with all HIPPA, OSHA, State and Federal regulations and standards as trained.

· Ensures and maintains strict patient confidentiality.

· Follows universal precautions to protect self, patient, and provider.

· Informs General Manager of any expressed or perceived patient conflict immediately.

· Clocks in and out per training, daily.

· Adheres to the daily lunch schedule and notifies the General Manager of issues that arise which preclude keeping the schedule in a timely manner.

· Attends all required office meetings unless otherwise and previously excused.

· All other duties as assigned or requested by the Director of Patient Services, General Manager or Founding Provider.