Coordinator, Patient Care

4 weeks ago

Orlando, Florida, United States Walmart Stores Full time

Position Summary...

What you'll do...

We are hiring for multiple shifts for the Patient Care Coordinator position in our Specialty Pharmacy department in Orlando, Florida. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

We have multiple shifts for the Patient Care Coordinator:

  • Full time 2nd shift – Must be available to work between the hours of 12pm – 9pm; Monday through Friday with a rotating shift for our Saturday shift (hours of operation are 9am – 3pm)
  • Part-time 1st Shift – Must be available to work between the hours of 8am – 5pm; Monday through Saturday
  • Part-time 2nd Shift – Must be available to work between the hours of 12pm – 9pm; Monday through Saturday

Job Duties include:

  • Sets up pharmacy shipments by verifying patient information and prescription for delivery
  • Verifying and inputting method of payment
  • Using Walmart systems to process patient information and delivery carrier and method
  • Logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).
  • Provides customer service to pharmacy patients by responding to customer calls and emails
  • Using Walmart systems, training, and manual to resolve customer and associate inquiries
  • Maintaining confidentiality of patient health information
  • Processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests)
  • Identifying and resolving discrepancies for customers' orders; and researching customers billing issues.

Minimum Qualifications:

  • High School Diploma or GED
  • One year experience in Customer Service
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $14.00-$17.20*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:1 year experience in customer service.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft OfficePrimary Location...2354 Commerce Park Dr, Orlando, FL , United States of America

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