Front Desk Associate

4 weeks ago

Blowing Rock, United States Meadowbrook Inn Full time

Job Summary:

As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel.  The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.  This is a service oriented position and requires outstanding interpersonal communication skills and friendly professionalism.  This position has cash control responsibilities.

Duties/Responsibilities:

  • Answer phones, including taking reservations and directing calls as needed.
  • Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel
  • Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys.
  • Check guests out making sure that payments are captured correctly.
  • Confirm that all credits issued are correct and note the reason.
  • Monitor Property Management System for errors and discrepancies and correct as needed.
  • Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.
  • Monitor all new bookings in the past 24 hours; read all comments and note any anomalies
  • Assign rooms, prepare keys and print registration cards as needed.
  • Note any special requests for arriving guests and ensure oversight of execution.
  • Review each guest record of the inhouse guests for any notes, discrepancies, etc.
  • Accommodate guest requests as appropriate and whenever possible.
  • Respond to guest concerns in a timely and professional manner.
  • Assist guests with local information, restaurant recommendations, directions, and other concierge services.
  • Communicate with housekeeping staff promptly on the status of guest rooms.
  • Upsell guest rooms and promote hotel services.
  • Make sure the cash drawer is balanced at the beginning and end of each shift.
  • Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.
  • Performs other duties as assigned. The company reserves the right to add or change duties at any time. 

Required Skills/Abilities:

  • Knowledge of local area attractions, restaurants, and shops
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills
  • Maintain a strong attention to details.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High school diploma or equivalent.
  • At least two years customer service experience preferred

Physical Requirements:

  • Able to stand for prolonged periods of time at front desk station
  • Able to climb stairs and assist guests with luggage
  • Able to walk hallways and perimeter of property
  • Able to twist, bend and reach
  • Able to lift up to 25 pounds

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.   Please, no phone calls about this job

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Learn More

  • Front Desk Team Member

    1 week ago

    Blowing Rock, North Carolina, United States Meadowbrook Inn Full time

    Job OverviewThe Meadowbrook Inn is seeking a skilled Front Desk Associate to join our team. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    **Job Summary**We are seeking a motivated and detail-oriented Front Desk Associate to join our team at Extended Stay America. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.**Responsibilities:**Welcome guests and assist with check-in and...

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    Job Title: Front Desk AssociateThe Guest Services Representative role is a critical position that requires providing exceptional experiences for our guests. As a Front Desk Associate, you will be responsible for assisting guests at all times, answering phones, and managing front office operations in accordance with company guidelines and procedures.This...

  • Front Desk Manager Associate

    1 week ago

    Rock Hill, South Carolina, United States Hilton Garden Inn Rock Hill Full time

    The Front Desk Manager Associate at Hilton Garden Inn Rock Hill is a key member of our hotel team, responsible for supporting the successful execution of all front desk functions. This role requires a customer-focused individual who can deliver exceptional service while maintaining accurate records and processes.Duties and Responsibilities:Support front desk...

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    Job OverviewThe Front Desk Associate position at Extended Stay America is an exciting opportunity to provide exceptional guest service and create memorable experiences for our customers. As a key member of our front desk team, you will be responsible for ensuring a smooth and efficient check-in process, addressing guest concerns, and promoting our hotel's...

  • Front Desk Associate

    1 week ago

    North Little Rock, Arkansas, United States Arkansas Hospice, Inc. Full time

    Job OverviewArkansas Hospice, Inc. is seeking a skilled Front Desk Associate to provide exceptional customer service and support to our patients, families, and staff.

  • Front Desk Associate

    2 weeks ago

    Little Rock, Arkansas, United States Midas Hospitality Full time

    Job Title: Front Desk Agent/Night AuditorAbout the Job:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Springhill Suites in Little Rock, AR.About You:You will be responsible for welcoming guests, registering them, and assigning rooms. You will also handle incoming mail and faxes, answer inquiries about hotel...

  • Front Desk Associate

    2 weeks ago

    North Little Rock, Arkansas, United States Stars and Strikes Full time

    Company OverviewStars and Strikes Family Entertainment Center is a dynamic and fast-paced environment that seeks an energetic and driven individual to join our team as a Front Desk Associate. As a valued member of our team, you will be responsible for ensuring our guests receive exceptional service from the moment they step foot in our establishment.

  • Front Desk Support Associate

    2 weeks ago

    Little Rock, Arkansas, United States Crain Automotive Team Full time

    Job OverviewThe Front Desk Support Associate plays a critical role in providing exceptional customer service, managing cash transactions, and performing administrative tasks. If you are a motivated and detail-oriented individual who excels in a fast-paced environment, we encourage you to apply.

  • Front Desk Associate

    1 week ago

    Rock Island, Illinois, United States Domino's Pizza LLC Full time

    **Job Description:**We are seeking a Front Desk Associate to join our team at Domino's Pizza LLC. The successful candidate will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience.About the Role:Greet customers in a friendly and welcoming manner.Take orders accurately and efficiently using our...

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    Job Overview:The Front Desk Associate will play a vital role in ensuring the best possible experience for our guests at Extended Stay America. As a representative of our hotel, you will be responsible for assisting guests with all their needs, answering phone calls, and managing front office daily tasks.Salary and Benefits:Competitive wages range from $13.50...

  • Customer Service Team Lead

    1 week ago

    Blowing Rock, North Carolina, United States PROSPERA Full time

    About UsChetola Resort is a prestigious destination resort in the Carolinas, renowned for its award-winning amenities and stunning natural surroundings. Located just 90 minutes from the Charlotte Airport, our resort is a popular choice for travelers seeking relaxation and adventure.Job SummaryWe are seeking a skilled Front Desk Agent to join our team,...

  • Front Desk Associate

    3 weeks ago

    Round Rock, Texas, United States Extended Stay America Full time

    Job DescriptionAs a Front Desk Associate at Extended Stay America, you will be responsible for providing exceptional guest service and ensuring a smooth stay experience. This role is perfect for individuals who are passionate about delivering excellent customer service and have a knack for problem-solving.**Key Responsibilities:**Process guest arrivals and...

  • AM/PM Front Desk Supervisor

    3 weeks ago

    Round Rock, United States Aimbridge Hospitality Full time

    Looking for a flex AM/ PM Front Desk Supervisor. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and through Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations Learn More

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    About the JobWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Extended Stay America. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, accurate record-keeping, and effective communication with guests and colleagues.Key Responsibilities:Process guest...

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Extended Stay America. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.The ideal candidate will have excellent communication and...

  • Front Desk Associate

    1 week ago

    Round Rock, Texas, United States Extended Stay America Full time

    Are you passionate about delivering exceptional guest experiences? Do you have a knack for problem-solving and teamwork? We're looking for a skilled Front Desk Associate to join our team at Extended Stay America.Salary: $14.25 - $23.50 per hour (based on location)Job OverviewIn this role, you will be responsible for welcoming guests, processing check-ins and...

  • Hotel Front Desk Associate

    1 week ago

    North Little Rock, Arkansas, United States North Little Rock Residence Inn by Marriott Full time

    Job Title: Hotel Front Desk Associate">About the Role:">We are seeking a highly skilled and experienced Hotel Front Desk Associate to join our team at Chandler Staybridge Suites.">About You:">To be successful in this role, you should have 0-1 year of customer service experience and a passion for hospitality and creating exceptional guest experiences. You...

  • Front Desk Clerk

    4 weeks ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. Availability on weekends and holidays is essential in the 24/7/365 hotel world!YOU: You build genuine...

  • Front Desk Clerk

    3 weeks ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. Availability on weekends and holidays is essential in the 24/7/365 hotel world!YOU: You build genuine...