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Field Support Representative

2 months ago

Tacoma, United States Take2 Consulting, LLC Full time

Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client’s unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers’ business challenges, Take2 will work as a partner to best resolve client needs.


Take2 is hiring a Field Support Representative. This is an onsite role in Tacoma Washington.


FSR Responsibilities:


The FSR shall provide comprehensive subject matter expert (SME) technical support. The FSR shall serve as in-house SME on L3Harris Communications Systems products and systems. The FSR shall coordinate, support, and conduct technical activities (involving L3Harris products and systems) as required by SOCOM end users. This technical support can include, but is not limited to, the following:


Operations Training (example radio systems:AN/PRC-152A, AN/PRC-117G, AN/PRC-163, AN/PRC-167, AN/PRC-160, etc.)

Assist with development of programs of instructions (POI) and course curriculum.

Assist with development of tactical systems architectures, including ground, air, maritime, and dismount. Facilitate COP, extension of services, connection to SIE/SIPR, network operations (Net Ops), PLI/BFT/SA, ISR, voice, data, Line-of-Sight, SATCOM, etc.

Assist with development of C4 standard operating procedures (SOP), and new conops and mission use cases that can be achieved through advanced new capabilities in L3Harris products and systems.

Provide Advanced System Integration Support to SOCOM for all complex integrations during government testing and certification to include:

System architecture analysis and support

Bug validation

Software release testing o Software installation procedures

Hub and terminal escalation support

Technology refresh recommendations

Satellite link budget analyses

Maps and transmission plans

Support for basic Maintenance:

Software upgrades

Firmware upgrades

COMSEC initialization

HUB replacement

Equipment troubleshooting / maintenance support

Direct support to DoDSP tactical operations training activities such as Troop work up phase during Unit Level Training (ULT).

Participate in monthly conference calls with other FSR(s)s working on this program.

Submit weekly status reports.

Communicate issues and concerns to L3Harris Sales Account Manager and the L3H FSR(s) Program Manager as required.

Work as a team player on the L3H USSOCOM Program Team.


FSR Qualifications:


The FSR(s) must have the following minimum qualifications:

Associates technical degree or related experience with 6+ years of experience working with military and tactical radio communications.

Ability to organize, train, advise and supervise in the installation, utilization and operation of communication systems.

Ability to establish and maintain tactical and operational communications including SATCOM, HF, VHF, UHF and MANET functions.

Ability to supervise and critique the functions of special operations communicators.

Ability to plan, prepare and assist in the communications area of study.

Strong understanding of IP/computer networking

Ability to work independently.

Active United States Department of Defense clearance of SECRET or higher

US Citizen


Additionally, the following certifications are preferred, but not required:


CompTIA A+

Network+

Security+


Take2 is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.