Customer Service Associate

4 days ago


New York, United States Uniqlo Full time
Company Overview:
GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today has

around 470 locations mainly in Japan, with a select number of stores throughout Asia.

Position Overview:

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy.

Job Responsibilities:
  • Interact with customers over the voice and written channels
  • Respond to queries related to products, services, processed and policies
  • Handle and resolve complaints in accord with established policies and procedures
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Assist customers with placing orders and navigating our ecommerce site
  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
  • Liaise with distribution centers to research disruption to order fulfillment or return process
  • Liaise with retail stores to resolve customer concerns related to store experience
  • Any additional duties that are necessary due to the evolving needs of the business
  • Other related duties to be assigned by direct supervisor

Qualifications:
  • 1-3 years of customer service experience, call center environment preferred
  • Knowledge of retail or ecommerce preferred
  • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
  • Excellent communication skills
  • Pleasant telephone manners and calm disposition
  • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities
  • Familiarity with case management systems a plus
  • Minimum typing of 35-40WPM
  • General knowledge of Microsoft Office products
  • Ability to quickly learn new software and use multiple systems & platforms
  • Ability to adapt to changing demands of the work environment
  • Positive attitude and open to constructive criticism and continuous improvement in performance job functions
  • Excellent listening, written and oral communication skills
  • Regular, dependable attendance and punctuality

Hourly Salary: $17.50 - $18.00

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.Learn More

  • New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic...


  • New York, New York, United States BAMM Staffing Full time

    Job Title: Customer Service Associate">About the Role:">We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our support team, you will be responsible for providing exceptional service to our clients via phone and written correspondence.">Key Responsibilities:">">Resolve...


  • New York, New York, United States Uniqlo Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional service to our customers through various communication channels.


  • New York, New York, United States Panera Bread Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you as a Customer Service Associate at Panera Bread.Job OverviewWe are seeking a friendly and motivated individual to join our team as a Customer Service Associate....


  • New York, United States The Connors Group Full time

    This is a newly created role and they are not opposed to bringing in a more junior person that can evolve and grow. The right candidate for this position is someone hands on who can roll up their sleeves and really learn the luxury business The team Customer Service, Associate, Service, Retail, Staffing Learn More


  • New York, United States Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in...


  • New York, United States Hadassah Women's Zionist Organization of America Full time

    The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card...


  • New York, United States Hadassah Women's Zionist Organization of America Full time

    The Customer Service Associate will provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card...


  • New York, United States Uniqlo Full time

    Company Overview: GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today...


  • New York, United States Uniqlo Full time

    Company Overview:GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today...


  • New York, United States FedEx Full time

    FedEx - JobID: PDX_FEC_2C827700-8AF0-4CE6-B2E1-CF25462EBD08_240105 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • New York, New York, United States Empire Jointstar Full time

    Job OverviewWe are seeking a talented and enthusiastic Ambitious Customer Service Associate to join our team at Empire JointStar. This role is perfect for individuals who thrive in fast-paced environments, have excellent communication skills, and are passionate about delivering exceptional customer experiences.


  • New York, United States Marshall Retail Group Full time

    If you have retail experience and are interested in a FUN and FRIENDLY work environment, you are invited to join our team! Join us in the newest, coolest, and most diverse shopping experience located in the beautiful Pennsylvania Station in New York City! We are now looking to fill Customer Service Associates positions! What do we offer: * Medical,...


  • New York, United States The INX Digital Company Inc Full time

    Licensed Customer Service Associate Apply Customer Support | USA Digital assets are driving the future of finance, and we believe that future looks bright. Founded in 2017, INX is bringing digital asset trading out of the dark with a fully regulated platform and digital asset ecosystem for listing and trading cryptocurrencies and digital assets. Our team...


  • New York, United States FedEx Full time

    FedEx - JobID: PDX_FEC_7BA06685-EF1B-4064-BA14-F412859CA43C_241177 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Stock Associate

    4 weeks ago


    New York, New York, United States Crate&Barrel Full time

    **About the Role**We're looking for a detail-oriented and customer-focused individual to join our Stock Associate team at Crate and Barrel. As a key member of our sales floor team, you will be responsible for maintaining a well-stocked and visually appealing store environment.**Key Responsibilities**- Assist the team in receiving and processing incoming...


  • New York, New York, United States United Parcel Service Full time

    Be a Part of Our Delivery TeamAt United Parcel Service, we are committed to delivering exceptional service to our customers. As a Seasonal Support Driver, you will play a critical role in our mission to connect people and places.Key ResponsibilitiesDeliver packages throughout your community with a focus on customer satisfactionUse your vehicle to transport...


  • New York, New York, United States U-Haul Full time

    Company OverviewU-Haul Holding Company is a leading provider of moving and self-storage solutions. Our mission is to provide exceptional customer service and support, making us the go-to choice for individuals and families in need of reliable and efficient moving services.As a Customer Service Representative, you will play a vital role in achieving this goal...


  • New York, New York, United States Y&s Plumbing & Heating Supply Ny Ll Full time

    Job SummaryWe are seeking a skilled Plumbing Supply Customer Service Associate to join our team at Y&s Plumbing & Heating Supply NY LLC in Brooklyn, NY.Estimated Salary: $45,000 - $55,000 per yearCompany OverviewWe are a leading plumbing and heating supply company in Brooklyn, NY, dedicated to providing top-notch products and services to our...


  • New York, New York, United States Gemological Institute of America Full time

    Job SummaryThis is a dynamic opportunity for a Customer Service Associate to work in the gemstone industry. In this role, you will provide top-notch customer service, manage client intake, and utilize Salesforce to track client information.Main Responsibilities:Manage client interactions, workflow, and servicesProvide exceptional customer serviceSort stones...