Care Advocate
6 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The goal of the Behavioral Health Advocate (BHA) role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Behavioral Health Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.
If you are located in North Carolina, you will have the flexibility to work remotely* as you take on some tough challenges. The schedule is Monday - Friday, 8am - 5pm EST.
Primary Responsibilities:
- Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
- Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
- Provide supportive follow-up, monitoring and education telephonically
- Partner with designated external providers, programs, entities to address the needs, gaps in care, and recovery goals of complex and high risk consumers
- Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
- Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
- Partner with parents, family and natural community supports to enable children to receive services while remaining in their homes and communities
- Establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
- Identify high-risk, co-morbid needs of consumers
- Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
- Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
- Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based services
- Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
- Assist in the development of a relevant and consumer-specific aftercare plan
- Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
- Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
- Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Licensed Master‘s degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
- Active, independent, and unrestricted Licenses in the state of North Carolina.
- 2+ years of experience in a related mental health setting
- Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
- Access to high-speed internet from home
- Reside in the state of North Carolina
Preferred Qualifications:
- Experience in an inpatient setting
- Dual diagnosis experience with mental health and substance abuse
- Experience in a community mental health setting
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
- Experience in a managed care environment
- Experience with the Medicaid/Medicare population
- Bilingual skills (fluency in Spanish/English
*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
-
Home Health LPN
1 month ago
Charlotte, North Carolina, United States Interim Healthcare Full timeHome Health LPN - Patient AdvocateAt Interim HealthCare, we value our nurses and empower them to be patient advocates. As a Home Health LPN, you'll enjoy a work culture that supports you and your patients.Key Responsibilities:Provide home-based care to patients with illnesses, injuries, and chronic diseasesWork with a team of physicians, RNs, CNAs, and aides...
-
Child Advocate Supervisor
4 weeks ago
Charlotte, North Carolina, United States Ascend Nonprofit Solutions Full timeAs a key member of our team at Ascend Nonprofit Solutions, the Child Advocate Supervisor will play a vital role in supporting the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment.Key responsibilities include:Providing intake, assessment, case management, crisis intervention, safety...
-
Customer Experience Advocate I
2 weeks ago
Charlotte, United States UGI Utilities Full timeRequisition Number: 24830 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
-
Customer Experience Advocate I
2 weeks ago
Charlotte, United States UGI Utilities Full timeRequisition Number: 24830 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
-
charlotte, United States Tradition Dental Care Full time$10,000 Sign on Bonus Dental HygienistTradition Dental Careis aBRANDnew office opening in Charlotte inFebruary 2025we are looking for a Dental Hygienist to join our team. Location: 2211 W Arbors Drive, Charlotte, NC Days needed: Monday-Thursday OR Tuesday-Friday schedulesWhy Tradition Dental Care? As an elite clinical provider and patient advocate, you’ll...
-
charlotte, United States Rivergate Dental Care Full time$10,000 Sign on Bonus Dental Hygienist Hours Needed:Tuesday-Thursday 7:30-5:00pmRivergate Dental Careis looking for a Part Time Dental Hygienist to join our growing team.Why Rivergate Dental Care? As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime patient care while...
-
charlotte, United States Hanfield Village Dental Care Full time$10,000 Sign on Bonus Dental HygienistHanfield Village Dental Careis looking for a Dental Hygienist to join our team. Hours Needed: 4 days a week.. Monday-Thursday 8am-5pm and Friday 8am-2pmWhy Hanfield Village Dental Care? As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime...
-
charlotte, United States Rivergate Dental Care Full time$10,000 Sign on Bonus Dental HygienistHours Needed: Tuesday-Thursday 7:30-5:00pm Rivergate Dental Care is looking for a Part Time Dental Hygienist to join our growing team. Why Rivergate Dental Care?As an elite clinical provider and patient advocate, you’ll receive best in class non-clinical support to provide exceptional lifetime patient care while...
-
charlotte, United States Tradition Dental Care Full time$10,000 Sign on BonusDental Hygienist Tradition Dental Care is a BRAND new office opening in Charlotte in February 2025 we are looking for a Dental Hygienist to join our team.Location: 2211 W Arbors Drive, Charlotte, NC Days needed: Monday-Thursday OR Tuesday-Friday schedules Why Tradition Dental Care?As an elite clinical provider and patient advocate,...
-
Care Manager RN
4 weeks ago
Charlotte, North Carolina, United States Atrium Health Charlotte Full timeAtrium Health Charlotte is seeking a skilled Registered Nurse (RN) Care Manager to join their team in Charlotte, North Carolina.Job Description & RequirementsSpecialty: Care ManagerDiscipline: RNDuration: OngoingEmployment Type: StaffOverview Job Summary As a key member of the multi-disciplinary rounds team, the RN Care Manager will coordinate with the...
-
Registered Nurse
4 weeks ago
Charlotte, North Carolina, United States PHO - Presbyterian Medical Center Full timeAbout UsNovant Health is a patient-centered, physician-led organization driving innovation and excellence in healthcare. We're committed to delivering the most remarkable patient experience in every dimension, every time.Job SummaryJoin our team as a Registered Nurse in the Local Resource Team, providing exceptional patient care in a variety of settings. As...
-
Intensive Care Unit Nurse
4 weeks ago
Charlotte, North Carolina, United States Atrium Health Charlotte Full timeAtrium Health Charlotte is seeking a skilled Registered Nurse to join their ICU team in Charlotte, North Carolina.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNStart Date: ASAPDuration: OngoingEmployment Type: StaffThis position is eligible for a sign-on bonus. New teammates at Atrium Health are also entitled to robust...
-
Respiratory Therapist
4 weeks ago
Charlotte, North Carolina, United States Atrium Health Charlotte Full timeAtrium Health Charlotte is seeking a Respiratory Therapist for a temporary position in Charlotte, North Carolina.Job SummaryPerforms all aspects of direct respiratory care according to physician's orders and/or approved protocols. Consults physicians on effectiveness of therapy and makes appropriate recommendations. Provides appropriate ventilator support...
-
Patient Advocate
4 weeks ago
Port Charlotte, Florida, United States HCA Full timeAbout the Role:At HCA Florida Fawcett Hospital, we are committed to delivering high-quality patient-centered care. As a Patient Care Technician, you will play a vital role in supporting the nursing staff in providing exceptional patient care.Key Responsibilities:Assist with implementing nursing care plans by performing direct and indirect patient care under...
-
Intensive Care Unit Nurse
4 weeks ago
Charlotte, North Carolina, United States Atrium Health Charlotte Full timeAtrium Health Charlotte is seeking a skilled Registered Nurse to join their ICU team. This is a nursing job in Charlotte, North Carolina, offering a challenging and rewarding environment for a dedicated professional.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNStart Date: ASAPDuration: OngoingEmployment Type: StaffOverview...
-
Physician- Acute Care Surgery- Charlotte, NC
2 months ago
Charlotte, United States Atrium Health Full timeOverview If it's possible, you will find it at Atrium Health-the leading community-focused academic healthcare system serving North Carolina and South Carolina. We invite providers to discover all that we can do when we bring healing hearts, inquisitive minds and progressive visionaries together. Seeking a full-time general surgeon interested in an academic...
-
Physician- Acute Care Surgery-
2 months ago
Charlotte, United States Atrium Health Full timeOverview If it's possible, you will find it at Atrium Health-the leading community-focused academic healthcare system serving North Carolina and South Carolina. We invite providers to discover all that we can do when we bring healing hearts, inquisitive minds and progressive visionaries together Seeking a full-time general surgeon with a strong commitment...
-
Dental Hygienist
4 weeks ago
Charlotte, United States Rivergate Dental Care Full time$10,000 Sign on BonusDental HygienistHours Needed:Tuesday-Thursday 7:30-5:00pmRivergate Dental Careis looking for a Part Time Dental Hygienist to join our growing team.Why Rivergate Dental Care?As an elite clinical provider and patient advocate, you'll receive best in class non-clinical support to provide exceptional lifetime patient care while obtaining...
-
Charlotte, United States Atrium Health Full timeAtrium Health Seeking Acute Care Surgery in Charlotte, NCIf it’s possible, you will find it at Atrium Health—the leading community-focused academic healthcare system serving North Carolina and South Carolina. We invite providers to discover all that we can do when we bring healing hearts, inquisitive minds and progressive visionaries together.Seeking a...
-
Respiratory Care
2 months ago
CHARLOTTE, United States Atrium Health Full timeOverview This position is Sign-on Bonus eligible. Headquartered in Charlotte, North Carolina, Atrium Health is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States, which was created from the combination with Advocate Aurora Health. In the Southeast Region, Atrium Health provides care under the Atrium...
