Desktop Support Technician

3 weeks ago

Irvine, United States New Era Technology Full time

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.


End User Support Experience

  • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Good Customer management skill
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self- Driven and result oriented.
  • Really passionate about the work
  • Ability to work with deadlines and complete tasks on time.


Hardware Troubleshooting and Repair

  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
  • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activities under instruction, at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Conference room A/V equipment assistance& troubleshooting
  • Basic VOIP phone configuration & troubleshooting
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.


Operating System & Software

  • Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
  • Experience with Anti-spyware and Anti-virus software.
  • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers.
  • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
  • Basic understanding, mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / XenMobile / Mobile iron etc.),
  • Basic understanding on Data backups,
  • Basic understanding and troubleshooting for VDI, SCCM / LANDesk / Altris,
  • Basic configuration & troubleshooting of Apple machines /mobile devices
  • Contribution towards creating KB article
  • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines


Tools & Process

  • Knowledge and experience on Service requests and incident management process,
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

  • IT Desktop Support

    2 months ago

    Irvine, United States OSTechnical Full time

    Job Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...

  • IT Desktop Support

    2 months ago

    Irvine, United States OSTechnical Full time

    Job Title: IT Desktop Support TechnicianPay: $30-35 per hourDuration: 3-month contract roleLocation: Irvine, CAOverview:Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim and,...

  • Desktop Support Specialist

    2 weeks ago

    Irvine, United States Broadleaf Results Inc. Full time

    **Position Summary**: The Desktop Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams. The technician is also responsible for supporting the company end-user working environments, including all end user devices on 'this side of the wall' or internal to the corporate...

  • Field Desktop Support Technician

    3 weeks ago

    Irvine, United States OSI Digital Full time

    **Position Title**: Field Desktop Support Technician (End User Computing) **Location**: Orange County, CA **Shift Time: 3 PM- 12 AM midnight** **Role**: **Essential Duties**: - Manage End User Computing - Desktop service operations with a minimum of 10 years of IT Services Management experience. - Handle daily operations independently with mínimal...

  • Desktop Support Technician

    1 month ago

    Irvine, United States Smart IT Frame Full time

    Greetings from Smart IT Frame !!!About Our CompanySmart IT Frame specializes in enabling you with your most critical line of resources. Whether it's for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging...

  • Field Desktop Support Technician

    3 weeks ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionPosition Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CAShift Time:  3 PM- 12 AM midnightRole:Job Description:OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the...

  • Field Desktop Support Technician

    2 months ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionPosition Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CAShift Time:  3 PM- 12 AM midnightRole:Job Description:OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the...

  • Field Desktop Support Technician

    1 month ago

    Irvine, United States OSI Digital Full time

    Position Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CA Shift Time: 3 PM- 12 AM midnight Role: Job Description: OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the day-to-day activities of the...

  • Field Desktop Support Technician

    5 days ago

    Irvine, United States OSI Digital Full time

    Position Title: Field Desktop Support Technician (End User Computing) Location: Orange County, CA Shift Time: 3 PM- 12 AM midnight Role: Job Description: OSI Digital is seeking an experienced Field Desktop Support Technician with a focus on End User Computing to provide operational support. This position involves overseeing the day-to-day activities of the...

  • Field Desktop Support Technician

    2 months ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionField Desktop Support Tech Role: Full Time- On siteLocation: Orange County, CA OSI Digital is looking for a Field Desktop Support Tech II to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their...

  • Field Desktop Support Technician

    3 weeks ago

    Irvine, United States OSI Digital Full time

    Job DescriptionJob DescriptionField Desktop Support Tech Role: Full Time- On siteLocation: Orange County, CA OSI Digital is looking for a Field Desktop Support Tech II to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their...

  • Desktop Support Specialist

    2 months ago

    Irvine, United States HCL America Full time

    Job Duties: Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and Windows...

  • Desktop Support Tech

    3 weeks ago

    Irvine, United States Elite Full time

    **Desktop Support Technician** - **Type - Temp to possible Hire** - **Duration - Estimated for approximately 6 months (may end shorter or extend longer per Client request)** - **Rate - $28-38.00/hr (DOE)**no benefits, no paid time off, no holiday paid time off for temp duration; if selected to convert to full time, benefits will be offered** - **Location -...

  • Desktop Support Specialist

    2 days ago

    Irvine, United States Themesoft Inc. Full time

    Role: Desktop Support AnalystLocation: Irvine, CAResponsibilities:3+ years of experience with providing IT Desktop Support3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.3+ years of experience installing and supporting networked...

  • Desktop Support Specialist

    1 day ago

    Irvine, United States Themesoft Inc. Full time

    Role: Desktop Support AnalystLocation: Irvine, CAResponsibilities:3+ years of experience with providing IT Desktop Support3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.3+ years of experience installing and supporting networked...

  • Desktop Support Specialist

    10 hours ago

    Irvine, United States Themesoft Inc. Full time

    Role: Desktop Support AnalystLocation: Redlands, CAResponsibilities:3+ years of experience with providing IT Desktop Support3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.3+ years of experience installing and supporting networked...

  • Desktop Support Specialist

    17 hours ago

    Irvine, United States Themesoft Inc. Full time

    Role: Desktop Support AnalystLocation: Redlands, CAResponsibilities:3+ years of experience with providing IT Desktop Support3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.3+ years of experience installing and supporting networked...

  • SR. Desktop Support Tech

    3 days ago

    Irvine, California, United States Insight Global Full time

    Insight Global is seeking an onsite Sr. Desktop Support Technician to support a client location in Irvine, CA 5 days a week. This is a 6-month contract to hire opportunity with the possibility of extension prior to conversion.The day-to-day responsibilities of this individual are below but not limited to:Seasoned individual contributor working as a technical...

  • Desktop/End-user Support

    1 week ago

    Irvine, United States HIKINEX Full time

    Desktop, PC, and End-user supportHybrid work scheduleContract for 3 months, possible contract to hire after. Pay up to $36/hr Duties: General Working Knowledge and ExperienceGood working knowledge of Windows Active Directory, including Domain membership, Group Security, and GPOsFamiliar with the Helpdesk support...

  • Graphics / Desktop Publishing Technician for IT and

    31 minutes ago

    Irvine, United States SMA, Inc. Full time

    **_If you were standing in front of a building that was on fire, would you rush in to save lives?_** **_ When making a tough call, does your head win over your heart?_** **_ When playing Rock Paper Scissors, do you look for and exploit patterns in the behavior of your opponent?_** **_ When you open the newspaper, do you immediately go for the...