SR. Desktop Support Tech

7 days ago

Irvine, California, United States Insight Global Full time
Insight Global is seeking an onsite Sr. Desktop Support Technician to support a client location in Irvine, CA 5 days a week. This is a 6-month contract to hire opportunity with the possibility of extension prior to conversion.

The day-to-day responsibilities of this individual are below but not limited to:

Seasoned individual contributor working as a technical support subject matter expert.

Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users.

Experience with network and servers equipment with knowledge of network security, as well as assisting with server and network deployment experience.


Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues

Analyze computer issues and quickly develop the best course of action.

Knowledge of Microsoft Suite and various productivity software

Assist onsite and remotely to support other facilities and associates within the US.

Works under limited supervision for routine situations.

Problems typically are not routine and require analysis to understand.

Makes minor adjustments to working methods.

Explains practices, procedures, and policies to reach agreements with others outside of the job area.

Provides technical support and collaborates with various IT functions to complete IT projects.

Assist with UAT testing and troubleshooting post change implementation.

Proficient in the various competencies relevant to their job.

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Ability to lift a minimum of 50 lbs.

Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.

Determines methods and procedures for new assignments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Two-year college degree or equivalent combination of education and experience.

3 + years of experience in IT Operations or similar area of technical support.

Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Experience with PC/Laptop repair and troubleshooting.

Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).

Experience with Active Directory for Windows servers.

Experience with Microsoft Entra.

Experience with Azure Intune.

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