System Support Specialist

2 weeks ago

Middletown, United States Advanced Conversion Technology, Inc. Full time

Who We Are - Our Culture

When you join Advanced Conversion Technology (ACT), you join:

  • A team who proudly supports the United States military through solving problems and providing innovative solutions that protect our troops;
  • A team laser focused on developing unique next-generation technology found on state-of-the-art military defense platforms;
  • A growing, stable, 100% employee owned company in business for over 40 years;
  • An environment that encourages teamwork, creativity and innovation; one where every employee is an integral part of our business; and
  • A team on whom our customers rely to provide innovative solutions to stand up to their most demanding applications.


Job Summary

ACT is seeking a System Support Specialist responsible for providing technical and administrative support of all computerized assets including desktop, software, telephone, internet, and networking support for users. The position maintains and enhances hardware and software to maximize efficiency of network and users’ utilization of them as well as plays a significant role in securing the company’s physical and information assets, including but not limited to hardware, software, intellectual property and firewall. We have a strong mentorship program and believe strongly in collaboration between all departments and career development.


Hours are 7:00am-3:30pm, Monday through Friday.


Must Have Qualifications

  • Associate's degree in computer science.
  • 2 years' experience in network administration or commensurate experience including windows, server configuration and TCP/IP protocols preferred.
  • Demonstrated experience diagnosing and resolving desktop, server, network and software issues.
  • Demonstrated ability using remote connectivity to correct computer issues.
  • Configuration knowledge of Microsoft Office, Adobe and related software packages.
  • Linux and Active directory user administration and Exhange mailbox cretaion experience a plus.
  • Ability to diagnose complex hardware and software installations and repair them back to working order.
  • Familiarity with cybersecurity, ability to research for current vulnerability exploits.
  • Ability to turn cybersecurity requirements into a plan of action and implement the actions to secure the company's perimeter.
  • Ability to communication effectively and professionally with others.
  • Good organizational skills and attention to detail.


What's in it for you?

  • 100% Employee Ownership: Every member of the team shares in the company's financial success through the company-funded employee stock ownership plan (ESOP), but ownership means so much more to us at ACT. It's about communicating transparently, being accessible and empowering everyone to contribute their ideas.
  • Bright Opportunities for Growth: ACT has experienced steady growth over the past five years and we have a plan to continue that growth in the decade to come. Our people are the foundation of that plan and we provide ample training and mentorship opportunities so you can continue to evolve your skills and take on new challenges.
  • Comprehensive Benefits, including medical, dental, vision, disability, life insurance, 401K plan with company match, holidays and PTO.


For more information, please visit our website at


This position may require exposure to information which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations as defined by ITAR.


ACT is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, age, disability, veteran status or any other protected factor.

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