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General Manager

2 months ago

Nashville, United States The Malin Full time

About The Malin:

The Malin is a work-focused members club offering neighborhood spaces that inspire you to work beautifully. Where members are surrounded by thoughtful design, not distraction. From our SoHo, New York City flagship to around the world, one promise lives at the heart of every location: The Malin offers beautiful spaces that enable your best work.


With the evolution of work culture presenting growing demand for new, flexible workspace solutions, The Malin occupies a unique position in the market, providing a custom-designed, high-touch, and hospitality-driven offering with options for companies and entrepreneurs alike. We opened our flagship location in SoHo at 32 Mercer Street in November 2021 and have since rapidly expanded to Williamsburg, West Village, and Nashville (Wedgewood Houston, South Gulch), with more sites slated to open by the end of this year, including Austin, TX and NoMad.


As we continue to facilitate the future of work and grow The Malin brand across North America, we are looking for a seasoned, highly effective, and ambitious leader to join our team.


Position Summary:

As General Manager for The Malin Wedgewood Houston, you will be an energetic leader who is excited by the opportunity of owning the full scope of an elevated flexible workspace concept. The General Manager oversees every aspect of the business, from day-to-day operations to the venue’s P&L. You will train and manage a team of elevated service providers, ensuring they deliver exceptional administrative and operational support, while demonstrating expert product and site knowledge to existing and potential members. Reporting into the Director of Operations, this role is responsible for achieving company sales and retention KPIs, working with brand marketing to drive local engagement, and overseeing all leads and conversion performance.


Key responsibilities:

  • Financial Performance: Take ownership of the site's financial health, managing the P&L to ensure profitability and sustainable growth. Implement strategic initiatives to maximize revenue and minimize costs while meeting company KPIs across various metrics.
  • Sales: Develop and execute robust sales strategies to attract new members and retain existing ones. Effectively manage the sales pipeline, demonstrating strong lead conversion skills and leveraging your network to drive business growth.
  • Community Engagement: Cultivate a thriving community within the business, fostering meaningful connections among members. Collaborate with brand marketing to develop and implement local engagement initiatives that enhance the workspace experience and drive member satisfaction.
  • Operations: Oversee the day-to-day operations of the workspace, ensuring seamless service delivery, optimal spatial functionality, and adherence to brand standards. Lead by example in providing exceptional customer service and product knowledge to both team members and members alike.
  • Team Leadership and Development: Recruit, train, and mentor a dedicated team of service providers, instilling a culture of hospitality and excellence. Empower your team to deliver outstanding administrative and operational support while fostering their professional growth and development.
  • Growth Strategy: Work closely with the Director of Operations to develop and execute growth and retention strategies tailored to the local market. Contribute insights and feedback to forecast trends, opportunities, and new revenue streams.


Requirements:

These skills and attributes are crucial for success in the role of General Manager at The Malin, enabling the individual to effectively manage finances, drive sales, foster operational excellence, develop and lead teams, strategize for growth, communicate effectively, and embody the leadership qualities necessary to build a thriving community within the workspace.


Skills:

  • Strong Financial Acumen: Comprehensive understanding of P&L reporting, budgeting, and expense management.
  • Sales Experience: Proven track record of driving sales and meeting/exceeding targets. Familiarity in sales within coworking or membership model businesses is strongly preferred.
  • Operational Excellence: Ability to ensure seamless operations and uphold brand standards.
  • Team Development and Management: Skilled in recruiting, training, and leading teams to success.
  • Strategic Thinking: Ability to develop and execute growth strategies and initiatives.
  • Communication Skills: Excellent verbal and written communication abilities.


Attributes:

  • Leadership Experience: Empathetic, energetic, and assertive leader with an ownership mentality.
  • Proactive: Results-driven, with a proactive approach to problem-solving and decision-making.
  • Entrepreneurial Mindset: Proactive and results-driven, with a desire to work in a rapidly growing startup environment.
  • Community Building Skills: Ability to foster a vibrant community within the workspace.
  • Adaptability and Resilience: Detail-oriented with proven project and time management skills, able to work effectively autonomously and collaboratively.


Who you are:

  • Empathetic, energetic, and assertive leader with an ownership mentality
  • Comprehensive understanding of P&L reporting, budgeting, and expense management
  • Proactive, able to work effectively autonomously and collaboratively
  • Results-driven with a desire to work for a rapidly growing start-up
  • Detail-oriented with proven project and time management skills
  • Excellent verbal and written communicator


Benefits:

  • Competitive compensation package including progressive bonus structure
  • Health Care including dental and vision & 401K
  • Paid time off
  • All corporate sanctioned national holidays
  • Internal growth and development pathway within an exciting new startup


Diversity & Representation

The Malin strongly advocates for representation and diversity within our team and is committed to extending Equal Employment Opportunities to qualified applicants and employees regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.