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Customer Relations Representative

1 month ago

Houston, United States CHESMAR HOMES Full time
Job Details

Job Location
Chesmar Homes - Houston West - Houston, TX

Description

Our Story
Are you are looking for a fun new place to call home? If you desire the opportunity to work with people that feel like family, a place that values respect of others, ownership for your role in the organization, and freedom to do the right thing, you just may have what it takes to be a Chesmarian.

Chesmar Homes entered the Texas market in 2005 with a mission and philosophy rooted in the core values: Do the Right Thing, Respect Everyone, Ownership, Freedom & Responsibility, and Having Fun. Two years ago, Chesmar joined the Sekisui House family, one of the world's largest homebuilders and together we are dedicated to making home the happiest place in the world.

We focus on building uniquely styled homes with superior craftsmanship, aspiring to be the builder of choice for our homeowners. At Chesmar Homes, we believe in fostering an inclusive work environment that promotes work-life balance and supports our team in every way. We are Chesmarians, united in setting the higher standard in everything we do. Building homes is not just our job; it's our passion, ingrained in our DNA.

Your Next Great Adventure
As Customer Relations Representative you will work closely with homeowners on all customer service and warranty issues, ensuring a positive homebuying and post-closing experience. You will assist the Customer Relations Manager to determine the best course of action to respond to and resolve service requests from homeowners. The Customer Relations Rep will coordinate with homeowners and vendors to schedule and complete open ticket items in a complete and timely manner with exceptional customer service.

Qualifications

Success is Built On
  • Exemplary customer service skills.
  • On-site, hands-on experience in new home construction including understanding of the new home construction process.
  • Ability to understand, communicate, and comply with the divisions customer relations policies and procedures.
  • Proficient with standard software such as Windows, Word, Excel, and Outlook
  • Attention to detail to ensure tasks are completed thoroughly and correctly in fast-paced, demanding work environment.
  • Adaptable to changing business practices and evolving industry challenges.
  • Excellent time management skills and ability to multitask and prioritize work.
  • College Degree preferred, but not required
  • 1+ years of homebuilding or warranty experience required

Perks
We want all people to be "better" for being part of Chesmar. Better is defined as better professionally, better financially, better physically and better mentally. Our benefits programs are designed to help you meet those goals. We include opportunities for professional development and continued education, generous 401k and tuition reimbursement programs, unique medical benefits focused on helping you stay healthy, and multiple options for mental and physical wellness along with a generous PTO policy.

Chesmar Homes is an equal opportunity employer and does not discriminate against applicants or employees. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
If this sounds like fun, we would love to hear your story. Apply today and join the Chesmar Homes familyLearn More