Service Delivery Manager
4 weeks ago
Our World Class Client needs a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will also serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others.
Rate: $65.00 - $75.00 / hr. W2 + Benefits
“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Skills:
- Bachelor’s Degree or Equivalent Work Experience, Computer Science, MIS, or similar field
- Previous experience in a large Enterprise is preferred
- Basic to Intermediate technical understanding of networking and wireless technologies
- Experience using ServiceNow
- A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
- Manage relationships between the Networking team and its customers (internal and external)
- Strong diagnostic and problem-solving skills
- Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
- Research and creativity to identify a solution to the issue or problem
- Ability to communicate resolutions in a simple, easy to understand manner to the business
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Job ID: 384286
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