Information Technology System Administrator

3 weeks ago

East Windsor, United States Robert Half Full time

POSITION OVERVIEW:

The IT Support Analyst is a vital role within our organization, responsible for providing technical support and troubleshooting for all IT-related issues in our New Jersey based warehouse and office space facility. As the primary on-site IT support for this location, you will ensure that all desktops, hardware, software, VoIP, network, and other technology systems are functioning properly and securely. You will also communicate with other IT team members and external vendors to resolve complex problems and escalate issues as needed. Additionally, you will be asked to occasionally serve as remote hands for network, server or storage engineers located in other parts of the country.


Within this role you will be tasked to:

  • Install, configure, and maintain IT equipment, such as computers, printers, scanners, phones, etc.
  • Provide timely and courteous support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve IT issues, such as network connectivity, software errors, hardware malfunctions, etc.
  • Perform/ support the regular backups and updates of IT systems and data, including laptops and desktop records.
  • Document and report IT incidents, requests, and solutions.
  • Monitor and enforce IT policies and best practices.
  • Train and assist end-users on IT systems and applications.
  • Coordinate with other IT team members and external vendors to ensure IT service delivery and quality.


ESSENTIAL JOB FUNCTIONS:

  • Act as the primary IT Support professional in New Jersey aimed towards building brand relationships with end users, training end users, and providing guidance on Technology processes and best practices to end users as a representative of the internal Technology brand.
  • Manage and support user onboarding and offboarding in New Jersey.
  • Provision and setup hardware for end users, including desktop imaging and workstation setup.
  • Manage hardware inventory / backstock for the New Jersey facility and ensure equipment is made available to end users following corporate processes for hardware distribution.
  • Ensure the timely resolution of IT incidents and requests, following ITIL best practices and service level agreements.
  • Develop and maintain standard operating procedures, knowledge base articles, and user guides for IT services and systems.
  • Coordinate and participate in IT projects and initiatives, such as system upgrades, migrations, deployments, etc.
  • Provide technical expertise and guidance to end users on various IT issues and solutions.
  • Support the maintenance of an IT inventory, assets, licenses and contracts.
  • Follow IT processes and procedures are adhered to in-line with policy and industry best practices.
  • Provide consistent handling of issues, manage the handoff and escalation of issues to 3rd line teams and track through to resolution.
  • Participate as an active member of incident response activities and events, providing updates and supporting testing as needed for global issues.
  • An active member in Problem Management meetings, supporting the identification of recurring issues, across IT hardware, software and services, and prioritizing those that require more immediate focus.


QUALIFICATIONS:

Education and Experience requirements:

  • Associate degree or higher in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
  • A minimum of 5-8 years of experience in an IT support role within a life sciences or healthcare setting preferred, demonstrating an understanding of the unique challenges and regulatory requirements in the industry.
  • Professional certifications relevant to IT support, such as Microsoft certifications, ITIL, IT4IT, etc.
  • Ability to troubleshoot and resolve complex IT issues, including hardware, software, network, and security problems.
  • Experience with various operating systems, applications, and devices commonly used in large corporate environments, such as Windows, MacOS, Microsoft 365, label printers, etc.
  • Familiarity with IT best practices, procedures, and standards, such as ITIL, IT4IT, etc.
  • Ability to work independently and as part of a team, and to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong communication and interpersonal skills, capable of collaborating with life sciences professionals, IT staff, and external partners to ensure the frontline security of pharmaceutical information systems and compliance with regulatory requirements.
  • Self starter with excellent communications skills.
  • Experience interfacing with various business groups ranging from end-users to senior leaders.

  • Information Technology System Administrator

    1 month ago

    East Windsor, United States Robert Half Full time

    POSITION OVERVIEW: The IT Support Analyst is a vital role within our organization, responsible for providing technical support and troubleshooting for all IT-related issues in our New Jersey based warehouse and office space facility. As the primary on-site IT support for this location, you will ensure that all desktops, hardware, software, VoIP, network, and...

  • Information Technology System Administrator

    1 month ago

    East Windsor, United States Robert Half Full time

    POSITION OVERVIEW: The IT Support Analyst is a vital role within our organization, responsible for providing technical support and troubleshooting for all IT-related issues in our New Jersey based warehouse and office space facility. As the primary on-site IT support for this location, you will ensure that all desktops, hardware, software, VoIP, network, and...

  • Information Technology System Administrator

    2 weeks ago

    East Windsor, United States Robert Half Full time

    POSITION OVERVIEW: The IT Support Analyst is a vital role within our organization, responsible for providing technical support and troubleshooting for all IT-related issues in our New Jersey based warehouse and office space facility. As the primary on-site IT support for this location, you will ensure that all desktops, hardware, software, VoIP, network, and...

  • Systems Administrator

    1 week ago

    Windsor, United States Rezolut Full time

    This is a hybrid role and the ideal candidate will be located in New York state. Rezolut Systems Administrator Rezolut is a national emerging provider of diagnostic medical imaging services. With over 40 imaging centers, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We are seeking...

  • Information Technology Manager

    3 weeks ago

    New Windsor, United States Cafe Spice Full time

    For over 20 years, Cafe Spice has been (and still is!) one of the leading brands in the Indian food category space. Our prepared meals and food service offerings have brought boldly delicious flavors to Deli/Prepared Foods sections in grocery stores all over the country. We are a culinary-driven company with a background in fine dining, manufacturing, and...

  • Information Technology Manager

    1 week ago

    New Windsor, United States Cafe Spice Full time

    For over 20 years, Cafe Spice has been (and still is!) one of the leading brands in the Indian food category space. Our prepared meals and food service offerings have brought boldly delicious flavors to Deli/Prepared Foods sections in grocery stores all over the country. We are a culinary-driven company with a background in fine dining, manufacturing, and...

  • IT Systems Administrator

    4 weeks ago

    East Jordan, United States East Jordan Family Health Ctr Full time

    IT systems administrator (healthcare) opportunity. Systems admin will be part of four-person IT team, serving two primary care health centers and 100 employee users including physicians, pharmacists, RN's and support staff. Job Duties: Responsible for set-up, maintenance, configuration and reliable operation of computer systems, servers, network connectivity...

  • Slot Technology Administrator

    1 week ago

    East Hazel Crest, United States Wind Creek Chicago Southland Full time

    **Description** **Job Overview**: The Slot Technology Administrator is responsible with ensuring all game technology is maintained accurately and timely and to support any game implementation projects requiring changes to the casino floor or changes to systems that monitor and control our gaming devices and related gaming equipment. The Slot Technology...

  • Senior System Administrator

    3 weeks ago

    North East, United States Cecil College Full time

    About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board...

  • Mid-Level Drupal Administrator

    5 days ago

    Windsor Mill, United States Global Commerce and Information, Inc. Full time

    Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of...

  • Senior System Administrator

    3 days ago

    North East, United States Xerox Full time

    Job DescriptionJob DescriptionAbout Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client, a large institution of higher...

  • Information Technology Project Manager

    1 month ago

    Windsor, United States KamisPro Full time

    This is a hybrid role, onsite in Windsor CT 2-3 days per week. The project manager needs to be available for travel to client sites approximately 25-40% of the time.The project manager provides oversight and coordination for planning and execution of low- and medium-complexity software implementations and migrations. In this role, you will work closely with...

  • Information Technology Project Manager

    1 month ago

    Windsor, United States KamisPro Full time

    This is a hybrid role, onsite in Windsor CT 2-3 days per week. The project manager needs to be available for travel to client sites approximately 25-40% of the time.The project manager provides oversight and coordination for planning and execution of low- and medium-complexity software implementations and migrations. In this role, you will work closely with...

  • Information Technology Project Manager

    1 month ago

    Windsor, United States KamisPro Full time

    This is a hybrid role, onsite in Windsor CT 2-3 days per week. The project manager needs to be available for travel to client sites approximately 25-40% of the time.The project manager provides oversight and coordination for planning and execution of low- and medium-complexity software implementations and migrations. In this role, you will work closely with...

  • Manager Information Technology

    2 weeks ago

    East Peoria, United States Caterpillar Full time

    **Career Area**: Business Technologies, Digital and Data **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Information Technology Help Desk Consultant

    1 month ago

    East Providence, United States Roessel Joy Full time

    Job Description Roessel Joy has partnered with an established private non-profit organization to hire an Information Technology Help Desk Consultant. The Information Technology Help Desk Consultant has the opportunity to prove themselves and ultimately become a full-time, permanent employee of the organization. The ideal candidate for this position has...

  • Information Technology Help Desk Consultant

    2 weeks ago

    East Providence, United States Roessel Joy Full time

    Job Description Roessel Joy has partnered with an established private non-profit organization to hire an Information Technology Help Desk Consultant. The Information Technology Help Desk Consultant has the opportunity to prove themselves and ultimately become a full-time, permanent employee of the organization. The ideal candidate for this position has...

  • Information System Security Officer

    2 weeks ago

    East Camden, United States Aerojet Rocketdyne Full time

    Job Title: Information System Security Officer (ISSO) Job Code: 11334 Job Location: Camden, AR Job Schedule:4/10: Employees work 10 hours per day, 4 days a week Job Description: L3Harris Corporation is seeking an Information System Security Officer (ISSO) in its Camden, Arkansas facility. The selected individual will be responsible for ensuring...

  • Azure Cloud System Engineer

    2 weeks ago

    East Windsor, United States SpectraMedix Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout SpectraMedix  Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement,...

  • Azure Cloud System Engineer

    1 week ago

    East Windsor, United States SpectraMedix Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout SpectraMedix  Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement,...