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Epic Certified Patient Access, Cadence and Prelude Principal Trainer
2 months ago
ABOUT ELLIT GROUPS
Ellit Groups is a woman, minority-founded business. Provider and Life Sciences organizations are prioritizing diversity and working with firms like Ellit Groups. Diversity in an organization brings strength, differing outlooks and opinions. It helps us be our absolute best. In fact, we strive for it at Ellit Groups. Our leadership are strong believers in this philosophy and intentionally support elevating good people to do their best. We pride ourselves on having top talent with depth and breadth in all we do. Our rapid growth is based on our ability to consistently deliver quality to each customer, ensuring our clients’ success is our success. We have been entrusted to provide an end-to-end IT service delivery model to support running healthcare operations starting with advisory services to planning and implementing some of your most important solutions; supporting them once live; continuing to modernize/optimize the user experience; and offering ongoing learning and adoption of IT solutions.
JOB SUMMARY
The Epic Certified Patient Access, Cadence and Prelude Principal Trainer has the responsibility to manage the analysis, design, development, implementation, and evaluation of a comprehensive training program for an assigned group of end users and assigned applications for the organization’s electronic healthcare record. Applicants should display excellent technical knowledge and public speaking skills. This position will require a high degree of discretion, professionalism, and organization, as well as strong ability to establish positive and effective working relationships with leadership and stakeholders.
This is a backfill and our client is just over a month from go-live. They need onsite support before and after the go live so travel will be heavy to the Seattle area for a while. Then this organization would like to extend through at least the end of the year and the remaining contract won't be as travel heavy.
RESPONSIBILITIES
- Supports the mission and goals of the company
- Demonstrates integrity and strong ethical standards
- Committed to quality and its continuous improvement
- Solves problems proactively
- Committed to learning better and more efficient ways to accomplish tasks
- Develops and delivers Epic and related third-party training initiatives to a defined group of users
- Conducts classroom, one-on-one, and virtual training as needed
- Masters assigned Epic applications and related workflows to develop audience-specific training, including classroom, print, virtual, and computer-based curriculum
- Organizes end-user training schedules and registration
- Develops curriculum and delivers training for credentialed trainers, super users, and end users
- Tracks registration, attendance, and completion of training
- Evaluates the effectiveness of training and implements improvements
- Provides elbow and virtual end user support as needed
- Works closely with IT leadership, customer leadership, and subject matter experts to ensure training is appropriately structured to satisfy a broad range of training audience requirements.
- Leads the building, testing, and maintenance of training environments
- Regularly tests and modifies training materials as needed and ensures the timely communication of relevant changes to end users
- Serves as a team learning management system administrator
- Acts as a liaison between end users and the Epic build team to enhance training processes.
- Rounds with end users to evaluate proficiency of system use and to identify areas of improvement
- Collaborates with application analysts, operations, and subject matter experts to identify opportunities for system or workflow optimization to better support end users
- Displays enthusiasm for serving others
- Generates enthusiasm with team members, end users, and partners in support of change management efforts
- Leads others to adhere to established industry best practices, standards, and quality
This job description is not designed to include a full list of responsibilities required of the employee and may change as needed.
Requirements
QUALIFICATIONS
Experience:
- Must have experience or relevant education in at least one of the following areas: education/training, Epic or other EHR, healthcare, informatics, or IT.
- Existing Epic certification is required in Cadence and/or Prelude, with experience in both
- Previous experience as an Epic Principal Trainer
- Ability and willingness to travel to Seattle regularly.
Knowledge, Skills, and Abilities:
- Excellent public speaking
- Proficient with in-person and virtual teaching
- Thorough expertise in Microsoft platforms including Excel, Word, PowerPoint, Vision, and SharePoint
- Thorough troubleshooting skills
- High self-confidence and interpersonal skills
- Good communication (both verbal and written) skills
- Excellent attention to detail
- Team oriented
- Passion for creating great user experience through high quality and customer service
- Ability and desire to thoroughly learn new technologies and systems quickly
- Ability to work occasional evenings or weekends and occasional overnight travel in support of customers or major projects
- Ability to work both independently and collaboratively in a fast-paced environment
- Ability to adjust quickly to changes in priority, scope, and other business needs
- Ability to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- Ability to proactively recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Certifications:
- Must achieve and/or maintain all applicable Epic certifications in good standing while in position.
Travel
- 25-50% onsite in Seattle
Benefits:
Ellit Groups provides comprehensive benefits options to salaried employees, including:
- Medical, Vision, and Dental Insurance
- STD, LTD, and AD&D
- Medical and Dependent Care FSA
- 401k Retirement
- 6 Paid Holidays and Flexible Paid Time Off
To protect the health and safety of our workforce, clients, patients, and communities we serve, Ellit Groups requires all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some clients require full COVID-19 vaccination, including boosters, as an essential job function. Ellit Groups adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary documentation from candidates to ensure compliance.
Ellit Groups is proud to be an equal opportunity and affirmative action employer committed to fostering an inclusive environment. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, Veteran status, disability, any other characteristic protected by local, state or federal laws, rules or regulations. We are committed to providing reasonable accommodation for disabilities or special needs. If you have a disability or special need that requires accommodation, please contact us at recruiting@ellitgroups.com.
