Current jobs related to Delivery Head - Phoenix - HCLTech

  • Delivery Head

    1 month ago

    Phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Head

    1 month ago

    Phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Head

    1 month ago

    phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Head

    4 weeks ago

    Phoenix, Arizona, United States HCLTech Full time

    Job Title: Delivery HeadHCLTech is seeking a highly skilled and motivated Delivery Head to join its team in advancing the technological world through innovation and creativity.This role is pivotal in ensuring the seamless integration, operation, transformation, and support of IT services, driving exceptional customer satisfaction, and fostering a strong...

  • Integrated Service Delivery Head

    4 weeks ago

    Phoenix, Arizona, United States HCL America Inc. Full time

    Job Title: Integrated Service Delivery HeadHCL America Inc. is a leading global technology company with a presence in the fields of technology and healthcare. As a business enterprise, we generate annual revenues of $13.4 billion and have 219,000 employees operating out of 60 countries.Job Summary:The Integrated Service Delivery Head will be responsible for...

  • Integrated Service Delivery Head

    1 month ago

    Phoenix, United States HCL America Inc. Full time

    HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $13.4 billion and has 219,000 employees operating out of 60 countries. As a leading global technology company, HCL Tech takes pride in its diversity,...

  • Integrated Service Delivery Head

    4 weeks ago

    Phoenix, United States HCL America Inc. Full time

    HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $13.4 billion and has 219,000 employees operating out of 60 countries. As a leading global technology company, HCL Tech takes pride in its diversity,...

  • Program Management Head

    2 weeks ago

    Phoenix, Arizona, United States Arizona Department of Public Safety Full time

    Job Title: Program Management HeadArizona Department of Public Safety is seeking an experienced and dedicated Employee Assistance Program (EAP) Coordinator to coordinate the Employee Assistance Program, which provides a variety of referral services and assistance to Department employees and their families.Key Responsibilities:Coordinate a cadre of personnel,...

  • Head Athletic Trainer, Phoenix Suns

    4 months ago

    Phoenix, United States Phoenix Suns Full time

    Job Details Description Head Athletic Trainer, Phoenix Suns Performance Center Phoenix, Arizona Job Summary: Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, Valley Suns, and Footprint Center. Would you like to win championships and create sustained...

  • Delivery Director

    3 weeks ago

    phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Director

    3 weeks ago

    phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Director

    3 weeks ago

    Phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Delivery Director

    2 days ago

    Phoenix, United States HCLTech Full time

    We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for...

  • Head of Engineering-Application Development Lead

    3 weeks ago

    Phoenix, Arizona, United States GradGuard Full time

    About the RoleWe are seeking a highly experienced and skilled Head of Engineering-Application Development to lead our talented team of engineers. As a key member of our leadership team, you will be responsible for overseeing the development and implementation of innovative software solutions that drive business growth and customer satisfaction.Key...

  • ENT Specialist

    4 weeks ago

    Phoenix, Arizona, United States SourceMD Full time

    Job Opportunity for an ENT/Head & Neck SurgeonWe are seeking a highly skilled and experienced ENT/Head & Neck Surgeon to join our team at SourceMD. As a member of our department, you will have the opportunity to work with a talented group of professionals and contribute to the delivery of high-quality patient care.Key Responsibilities:Provide clinical and...

  • Head of Program Management

    2 weeks ago

    Phoenix, Arizona, United States Blue Cross Blue Shield of Arizona Full time

    Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health...

  • Montessori School Director

    4 weeks ago

    Phoenix, Arizona, United States Guidepost Montessori Full time

    Lead Our Montessori School TeamWe're seeking an experienced leader to join our team as the Head of School for our Peoria area campus. As a key member of our community, you'll be responsible for driving growth, building a strong team culture, and ensuring the highest standard of education for our students.Key Responsibilities:Develop a strategic plan for the...

  • Station Manager/Sr. Director of Sales, KNXV

    4 weeks ago

    Phoenix, Arizona, United States The E.W. Scripps Company Full time

    The E.W. Scripps Company is seeking a Station Manager/Sr. Director of Sales for KNXV, our station in Phoenix, Arizona. This role will report into and collaborate with the Regional VP/GM to oversee local market operations and execute local media strategic initiatives in the station.In this role, you will oversee department head leaders and manage day-to-day...

  • Station Manager/Sr. Director of Sales for KNXV

    3 weeks ago

    Phoenix, Arizona, United States The E.W. Scripps Company Full time

    The E.W. Scripps Company is seeking a Station Manager/Sr. Director of Sales for KNXV, our station in Phoenix, Arizona.This role will report into and collaborate with the Regional VP/GM to oversee local market operations and execute local media strategic initiatives in the station.As a functional leader, you will oversee department head leaders and manage...

  • VP, Head of RFP and Databases Management

    4 weeks ago

    Phoenix, Arizona, United States CIM Group Full time

    About CIM GroupCIM Group is a leading community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts collaborates to identify and create value in real assets, benefiting the communities in which we invest. With a strong presence in the Americas, our projects have delivered jobs, created comfortable living and...

Delivery Head

2 months ago

Phoenix, United States HCLTech Full time

HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countries.


As a leading global technology company, HCL Tech takes pride in its diversity, social responsibility, sustainability and education initiatives.


Job Title: Delivery Lead Head

Location: Phoenix AZ Preference is on site open to travel back and forth 80% to 90% to Phoenix

Full Time: Perm Opportunity (135k to 180k)

Travel Required: Preference is person to be on site but must be open to travel to Phoenix 80% to 90%

Not looking for vendor support on this

Must be able to go full time perm with HCL Tech


Must Have Experience:

  1. Experience being a Delivery Head
  2. Experience with ASM (Application Service Management)
  3. Experience with Infrastructure (Infra)
  4. Experience with Cybersecurity
  5. Experience with SAP (ERP Solutions Basic understanding)
  6. Must have Manufacturing experience (Semiconductor, Quality Management, Medical Device Management, Environmental Management.) ( Discrete, Process, Automotive, Chemical, Hi Tech, etc.)
  7. Experience with Digital Development
  8. Experience with Transformation Programs
  9. Experience with Integration (EDI, Azure, WebMethods)
  10. Experience in Managed Services
  11. Experience managing / building / maintaining relationships with CIO, CXO, Stakeholders.
  12. Experience with P&L 50 million and above
  13. Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization
  14. Basic Understanding if IT Service Management (ITIL Certification Plus but not required)
  15. Working knowledge of infrastructure services and interdependencies on supporting business applications
  16. Experienced supporting and managing ERP (SAP, Infor, Dynamics, etc.) teams
  17. Must have Manufacturing Domain Knowledge (Discrete, Process, Automotive, Chemical, Hi Tech, etc.)
  18. Understanding of Industry 4.0 a plus but not required
  19. Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned)
  20. Must have experience leading a team of 150+ resources (Help grow the group)


Job Title: Integrated Service Delivery Head

Position Summary:

The Integrated Service Delivery Head will be responsible for overseeing the end-to-end delivery of all IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services, driving exceptional customer satisfaction, and fostering a strong relationship. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.


Key Responsibilities:

  • Service Delivery Management:
  • Oversee the comprehensive delivery of IT services including applications and infrastructure to the designated client.
  • Develop and implement strategies to ensure timely, efficient, and effective service delivery
  • Monitor and manage service levels, performance metrics, and ensure adherence to service level agreements (SLAs) and Statement of Works (SOW)
  • Continually review all aspects of service delivery and work with all lines of business to define and implement continues service improvement.
  • Conduct regular reviews and assessments of service delivery processes to ensure alignment with client needs and industry standards.
  • Identify and mitigate potential risks related to service delivery and client satisfaction.
  • Develop contingency plans to address service disruptions or failures, ensuring minimal impact on client operations
  • Client Management:
  • Serve as the primary delivery point of contact for the client, ensuring their needs and expectations are consistently met with respect to services provided.
  • Foster a positive and productive relationship with the client, understanding their business requirements and aligning IT services accordingly.
  • Address and resolve any issues or escalations promptly to maintain high levels of client satisfaction.
  • Collaborate with the client to identify and analyze business requirements, providing IT solutions that enhance operational efficiency and support business goals and drive operational transformation of the support model
  • Leadership:
  • Lead and mentor a team of IT professionals globally, ensuring high performance and professional growth.
  • Coordinate with different lines of business, including Digital Business Services and Digital Foundation Services, to ensure cohesive service delivery.
  • Resolve conflict between different lines of business to meet customer expectations and internal goals
  • Manage End to End P&L and support sales growth plans to profitably expanded the business.
  • Allocate and optimize resources effectively to support service delivery and execution.
  • Working with the line of business leaders develop and execute annual performance improvement plans
  • Leverage service lines in collaboration with sales to bring innovation and transformation to operations and generate value for the client

Qualifications:

  • Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) preferred.
  • Experience: Minimum of 8-10 years of experience in IT service delivery, with at least 5 years in a leadership role managing both applications and infrastructure services.
  • Skills:
  • Strong background in business support and customer satisfaction, with demonstrated success in managing complex client relationships.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage and resolve complex technical and operational issues.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement.
  • Proficiency in service management frameworks and tools, such as ITIL, and experience with service management platforms.
  • Proven track record in managing globally dispersed teams
  • Ability to work within matrixed environments
  • Experienced managing large P&Ls
  • Attributes:
  • Customer-focused with a commitment to delivering high-quality service.
  • Strategic thinker with the ability to align IT services with business objectives.
  • Adaptable and resilient, with the ability to handle high-pressure situations and manage change effectively.
  • Innovation and Transformative thinking. Must be willing to think outside of the box and look beyond the contract.