Head of Talent Operations

Head Of Talent OperationsJoin our team as Head of Talent OperationsA Start-Up Within a Legacy Movement. For more than 160 years, Boys & Girls Clubs have transformed the lives of young people. Today, we are building something new that matches the scale of that mission: BGC Academy. The "Academy" model will put forth a new service delivery support mechanism that will enable local organizations and the national organization to accelerate our mission to all young people while retaining our core commitment that no child will ever be turned away due to cost. Boys & Girls Club "Academy" is a key component of our Future Ready strategy, an innovative step forward to expand our reach, deepen our impact and bring the Club Experience to more young people nationwide.We are looking for a Head of Talent Operations who thrives where vision meets execution. Someone who can take an idea from whiteboard to pilot to full-scale rollout. Someone who lives for the build, sees possibility everywhere, and understands the power of a high-quality people experience in transforming an entire ecosystem.Under the limited direction of the Principal Executive, the Head of Talent Operations will design, launch, and operationalize the full People & Talent Development strategy for BGC Academy. You will architect the programs, systems, and learning pathways that enable local organizations to hire, onboard, and develop a high-performing workforce, quickly, consistently, and at scale.This role is ideal for a leader who is as comfortable building strategy as they are rolling up their sleeves to develop training tools, onboarding systems, playbooks, and implementation plans. You will help shape the Academy's culture, operational identity, and value proposition from the ground up.ResponsibilitiesYou will thrive here if you naturally bring:End-to-end talent development expertiseInstructional design masteryEntrepreneurial executionOrganizational builder mindsetInfluence & collaborationMust-have qualifications (non-negotiables):Deep experience leading large-scale talent development efforts.Strong background in instructional design.Proven ability to design and execute onboarding and learning structures without heavy administrative support.Experience building scalable systems that accelerate hiring, onboarding, and skill development across multiple locations.We will not be a good match if you:Require heavy administrative support or consultants to build deliverables.Prefer maintenance over creation.Thrive in static or highly structured environments.Ideal background:Nonprofit, education, out-of-school time, youth development, or fee-based childcare providers.Open to for-profit candidates who have built learning, training, or talent systems from scratch.Years of experience:8+ years of progressive leadership in talent development, HR, education, or organizational development.What makes this opportunity exciting:Build a new enterprise from the ground up.Start-up energy, national impact.Create visible, meaningful change quickly.High visibility.The chance to innovate boldly.First-year priorities:Establish the value proposition for BGC Academy's talent development program.Design the onboarding, training, and workforce readiness model for pilot organizations.Build the tools, playbooks, learning pathways, and resources needed for consistent execution.Partner closely with executives to define the Academy's talent identity and standards.Deliver solutions that are high-quality, scalable, and trusted by local organizations.Success will be measured by:The number of local organizations participating in the pilot.Their satisfaction and adoption of Academy tools and programs.The quality, consistency, and effectiveness of the training and development programs you build.Success in this role will depend on your ability to:Execute with excellence.Create innovative delivery methods.Understand and respond to the needs of local Clubs.Build structures that scale quickly without compromising quality.Essential functions:Talent Strategy, Culture & Organizational Development:Lead the development and implementation of BGC Academy's People & Talent Development strategy.Build a culture of continuous learning, growth, and professional excellence.Partner with executives to align talent development with mission and organizational goals.Ensure strong alignment with BGCA field-facing teams to maintain consistency and shared best practices.Champion an environment of inclusion, safety, and accountability.Recruitment, Hiring & Onboarding:Develop scalable hiring and onboarding systems for a multi-site, high-growth workforce.Create tools, processes, and resources that drive consistent and high-quality hiring practices.Partner with executives and local CEOs to assess talent needs in pilot and future markets.Build recruitment and onboarding playbooks that accelerate readiness and performance.Learning, Training & Professional Development:Design and deliver high-impact learning programs across leadership, safety, operational excellence, and youth development.Partner with National Training Initiative (NTI) on scalable training solutions.Conduct needs assessments and address skill gaps with targeted learning interventions.Develop role-specific learning pathways, modules, and toolkits.Performance Management, Data & Continuous Improvement:Design and operationalize the Academy's performance management and accountability systems.Use data, analytics, and feedback to inform decisions and drive continuous improvement.Ensure compliance, governance, and fidelity to Academy standards.Consultation & Partnership:Serve as a strategic advisor on workforce planning, culture, and organizational design.Partner across BGCA departments to align systems and leverage shared resources.Build trusted, collaborative relationships across key stakeholders and local organizations.QualificationsKnowledge, Skills & Abilities:Deep understanding of nonprofit management and community-based organizations.Experience launching new organizations or leading expansions.Exceptional project management and facilitation skills.Strong instructional design and training delivery expertise.Ability to analyze data, evaluate feasibility, and make strategic recommendations.Excellent written/verbal communication and relationship-building skills.Comfort operating in ambiguity and fast-paced, entrepreneurial environments.Education & Experience:Required: Bachelor's degree in business, public administration, nonprofit management, education, or related field.Preferred: Master's degree in business, education, public policy, or related field.8+ years of progressive experience in nonprofit, education, or community-based sectors.Proven success in building talent systems, establishing governance, and launching new operational structures.