Head of Network Services Operations

Head of Network Services, Infrastructure Services

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the Role

This position is located in our Atlanta office, not remotely.

The Global Head of Network Services is a senior leadership role responsible for setting the strategic vision, architecture, and engineering direction of AIG's global network services as well as the end-to-end network operations. This role oversees the full lifecycle of networking—including Core Network Services, Common Network Services, Carrier Services, Data Network Services, Branch Networking, Voice and Contact Center Services—with a strong emphasis on modernization, cloud readiness, automation, and performance optimization.

In addition, this leader will drive a comprehensive multi-year network transformation initiative, positioning the AIG's technology infrastructure to meet evolving business demands, enhance digital experiences, and ensure resilient, high-performing connectivity globally. This leader will also be a senior member of the Infrastructure Services leadership team.

Responsibilities

Global Network Strategy

• Define and drive a global network strategy aligned with AIG's broader technology and business objectives, with a focus on cloud enablement, agility, security, and cost optimization.

• Lead the planning and execution of a multi-year network transformation program, shifting the organization toward software-defined, automated, scalable, and intelligent network platforms.

• Champion a "network as a service" mindset, focusing on user experience, seamless access, and measurable outcomes for internal and external stakeholders.

Network Architecture, Engineering and Security

• Oversee architecture and engineering for services including DNS, DHCP, ITAM, SD-WAN, SDDC, Cloud Connectivity, WAN, Voice, Contact Center, NAC/Wireless, and Network Security.
• Drive adoption of cloud-native and hybrid network architectures, supporting scalable and secure connections across public cloud providers and on-prem environments.
• Establish governance and technical standards that ensure resiliency, performance, security, and compliance across all network domains.
• Own the holistic network security strategy, ensuring security is embedded across architecture, engineering, and operations—from access controls and segmentation to zero trust and threat detection capabilities.
• Partner closely with the Cybersecurity team to align network security controls with enterprise security architecture, regulatory requirements, and threat intelligence.

Network Transformation and Partnerships

• Lead network transformation programs and engages in initiatives with a network services requirement. Define the strategic direction for Network Services including short/mid/long term network initiatives to achieve the desired results.

• Drive the evaluation and integration of emerging and modern network technologies into the enterprise architecture.

• Identify and implement automation and orchestration frameworks to reduce operational overhead, increase agility, and improve time-to-resolution.

• Manage strategic partnerships with global network service providers and technology vendors to drive innovation, cost efficiency, and service excellence.
• Lead joint planning with vendors to optimize network delivery models, ensure SLA adherence, and accelerate transformation goals.

Network Operations

• Oversee end-to-end network operations, ensuring reliable, high-performance, and secure connectivity across all global sites. Accountable for operational excellence and continuous service improvement in partnership with strategic vendors.
• Drive network incident management, root cause analysis, and problem resolution, ensuring high service availability and rapid recovery in collaboration with other IT teams.
• Define and enforces standards for network monitoring, observability, as well as network KPIs and operational SLAs.

Network Team Management

• Serve as a key advisor to the CTO and IT Leadership Team. Represent Network Services in technology leadership forums and global strategic planning sessions.

• Build and lead a high-performing global team of network architects and engineers; foster a culture of innovation, accountability, and continuous learning.

• Promote diversity, equity, and inclusion within the network team and the broader IT organization.

Requirements

• 20+ years of experience in IT leadership, with at least 10 years in a global leadership role leading network engineering, network operations, and/or network security functions
• Proven track record of delivering Strong decision making, problem solving, and crisis management skills
• Experience with high-speed wireless, zero trust architecture and software-defined networking, firewalls, cloud computing and network automation
• Strong knowledge of cybersecurity best-practices related to large, global enterprise networks
• Experience with network performance monitoring, troubleshooting, and capacity planning tools
• Strategic thinking with a deep understanding of business and IT alignment
• Strong communication skills, able to share complex technical issues to non-technical stakeholders
• Bachelor's degree in computer science, Information Technology or a related field with the following preferred certifications: Cisco CCIE, Juniper JNCIE, or equivalent expert-level certificiation, AWS/Azure Networking Specialty, PMP or PRINCE2 certification desirable
• Experience working in the Insurance/Financial Services or large-scale business operations, where uptime and continuous availability was critical.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

IT - Information TechnologyAIG GLOBAL OPERATIONS, INC.