Desktop Support Technician
4 weeks ago
Job Title: Desktop Support Technician
Location: Auburn, AL 36832
Duration: 3 months Contract to hire
Client: CompuCom Systems
KEY RESPONSIBILITIES:
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
- Experience working in enterprise environment.
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
- Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Is this a good fit? (Requirements):
- 1-2 years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- A+ Certification is a plus
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