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Cloud Architect @ Boston, MA

4 months ago

Boston, United States HCLTech Full time

Location : Boston, MA, USA

Onsite /Remote : Onsite

FTE ONLY


GENERAL INFORMATION

Name: BIS Commercial and Medical Affairs, Infrastructure Architect

Function: BIS Infrastructure Cloud Architect

PURPOSE OF THE FUNCTION

This role will report to the Lead BIS Operations & Support with and will have a special focus on the infrastructure needs across multiple projects and technology cloud based platforms. The role will work in partnership with the Lead BIS Operations and Support – Global to ensure efficient collaboration between internal teams and all argenx’ service delivery partners (Infrastructure, Service Desk, MSP’s, field support, etc...), it will also ensure global adherence to global BIS Infrastructure and Security initiatives while working with their various BIS vertical leads.

REPORTING LINE

Global Lead, Commercial & Medical Affairs

Lead BIS Operations & Support – Global

ROLES AND RESPONSIBILITIES

Works with Lead BIS Operations and Support – Global to develop support strategies and then implements solutions with best-in-class partners.

Ensures the team understands and complies with quality standards and regulatory requirements as per the global documented processes.

Evaluates performance of infrastructure environments to recommend changes to processor, memory, storage, workflows, operating systems, security products, patching, and licensing.

Recommends changes as it relates to the argenx global infrastructure environment to any hosted or proposed projects.

In partnership with our managed service provider, develops and maintains infrastructure documentation and knowledge base articles related to frequently asked questions and common incidents.

Ensures completion of IT infrastructure project requests by original completion date as determined and assigned during project planning or established service level agreements (SLAs).

Provides daily support guidance in the areas of infrastructure managed by our managed service providers.

Technical Documentation:

  • Create detailed technical documentation, including system diagrams, configurations, and operational procedures.
  • Maintain accurate records of project progress, changes, and outcomes.
  • Provide clear documentation for end-users and support teams to ensure proper system usage and troubleshooting.

Educate and train staff on information security best practices:

  • Conduct regular security awareness training sessions for employees.
  • Provide guidance on secure practices related to data handling, access control, and incident reporting.
  • Develop, execute, and track security measures:
  • Implement and monitor security protocols to protect information, network infrastructure, and computer systems.
  • Regularly assess the effectiveness of security measures and adjust as needed.
  • Track key performance indicators (KPIs) related to security incidents, response times, and system vulnerabilities.
  • Collaborate with Business Partners:
  • Work closely with business leads and product owners to understand solution requirements.
  • Identify and apply architectural patterns that align with business needs.
  • Ensure Cloud Security and Privacy:
  • Monitor the company’s cloud privacy in collaboration with BIS security.
  • Address technical issues promptly and professionally.

SKILLS AND COMPETENCIES

Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..).

Proven work experience as a Cloud Architect or similar role

Positive attitude and a strong commitment to delivering quality work

Excellent knowledge of cloud computing technologies and current computing trends

Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners

Relevant training and/or certifications as a Cloud Architect


EDUCATION, EXPERIENCE AND QUALIFICATIONS

Minimum of 8-10 years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector.

Minimum 10 years working in a Infrastructure Support-oriented role coordinating multiple organizations and service-delivery partners.

Experience in the implementation of multi-partner support solutions to address the specific needs of life-sciences remote users.

Experience with stare-of-the-art remote hardware provisioning and configuration.

Experience with Okta IAM platform and administration.