Operations Manager

2 weeks ago

Frankfort, United States Chick-fil-A Restaurants Full time

Located in Frankfort, Kentucky, Chick-fil-A Frankfort is owned and operated by Chase Harper, who has been a part of Chick-fil-A for over a decade. Chase was searching for a company that shared his principles and provided him with an opportunity to invest in others and fulfill his life purpose of "Building up next-generation leaders.” Chick-fil-A matched his expectations perfectly Frankfort takes immense pride in being one of the most exceptional work environments in the food service industry, with a thriving culture based on their fundamental principles. The team at Frankfort places high value on character, professionalism, relentless positivity, and working with zeal and excellence. According to Chase, the company's purpose is to enhance the lives of others, and they are committed to growing in leadership and supporting the community. To make it simple, “It’s more than just chicken.” Join a thriving Operator and team committed to operational excellence in the restaurant and caring for the community at large.


Position Objective:

Chase and his team are seeking an Operations Lead with the ability to provide operational oversight and strong leadership to its 70+ team members. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve. This Individual will have their hand in multiple aspects of the restaurant from managing a department to business planning and strategizing. The ultimate goal for this person is to work alongside the Owner/Operator and other Leaders to play a key role in growing the business and holding the team accountable. This leader will be intentionally developed and long term will have the opportunity to serve as a top leader in an even larger capacity or pursue becoming an Owner/Operator within the next 3-5 years


Position Key Responsibilities:

  • Direct and work in the daily operations overseeing and supervising systems and processes
  • Serve on the Leadership Team and ensure that the store is maintaining and growing a work culture that creates a remarkable team member experience
  • Lead, motivate, and build relationships with team members through cultivating a culture of care with a focus on developing and training
  • Ensure compliance and maintain an exceptional guest experience, prioritize food safety, quality, and other key areas
  • Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and build sustainable sales and profit growth
  • Partner with other leaders to solve problems, implement solutions, and obtain real results
  • Perform off-shift managerial tasks such as team training and development, store projects, and reviewing reports and results
  • Ensure Chick-fil-A Frankfort is meeting and exceeding all Chick-fil-A standards
  • Meet regularly with the Operator and Leadership Team for training/personal development and to execute the overall vision


Skills and Experience Needed:

  • Bachelor’s Degree preferred
  • 3+ years of leadership/management experience
  • Optimistic and engaging; excited about the vision/future growth of the company
  • Demonstrates humility and servant leadership mentality; willing to get your hands dirty
  • High-level organizational skills with multi-tasking capabilities; detail-oriented
  • Passion for people and world-class service; Ability to positively impact and develop the people and culture around you
  • Highly driven and dedicated; motivated to grow and achieve excellence personally and professionally
  • Possesses a willingness and desire to learn and be coached
  • Proactive self-starter, and innovative problem solver
  • Ability to maintain composure under high pressure and make decisions quickly
  • Detail-oriented with strong organizational and communication skills
  • Growth and results-oriented with a strong ability to create and implement new systems in a fast-paced work environment

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