Director of Operations I

2 weeks ago

Frankfort, Kentucky, United States WinnCompanies Full time
WinnCompanies is searching for a

Director of Operations

to oversee our Military Housing Services Team at

Fort Knox, KY.


In this role, you will maintain and coordinate the daily activities of operations in each community, leasing office and/or regional office.

You will oversee the Community Manager, Leasing Manager, and property operations teams of 3 or more FTE direct reports. You may or may not have partner relationships, purchasing, or contracting responsibilities.

Please note that this opportunity offers a typical work schedule:
Monday through Friday, from 8:00AM to 5:00PM.

Responsibilities

Responsible for ensuring that all Winn Housing Services (WHS), Lendlease and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and properly implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations.

May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing Manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals and adhering to the approved PBBP.

Resolve and address resident complaints, disputes, and other issues, in a prompt and courteous manner.
Serve as the primary escalation point for community management operations.
Analyze resident feedback and address as needed.

Ensure quality of work of all activities including 10 oversight and management of property operations, primarily relating to Community operations and communication.

Maintain community curb appeal, control expenditures, and monitor resident activities.

Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce.

Requirements
High school diploma or GED equivalent.
Minimum of 5 to 8 years' experience in residential property management operations.
Minimum of 3 to 5 years' supervisory experience.

Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Strong customer service skills.
Ability to resolve issues timely.
Outstanding verbal and written communication skills.
Proficiency in computer systems, particularly Microsoft Office.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Bachelor's degree.
Prior military housing experience.
Knowledge of Yardi or similar industry software.
#IND2

Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:

  • Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
  • 401(k) plan options with a company match
  • Various Comprehensive Medical, Dental, & Vision plan options
  • Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
  • Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
  • Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
  • Tuition Reimbursement program and continuous training and development opportunities
  • Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
  • Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more)
  • Flexible and/or Hybrid schedules are available for certain roles
  • Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
  • To learn more, visit
Why WinnCompanies?

A job you can be proud of
:
WinnCompanies is a nationally recognized leader in apartment community management and development.

Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you
:

Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from
:
We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.

A team that cares
:
We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

About Us:


WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S.

Armed Forces and their families.

Our people are the source of our success – 4,000 team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.


Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies.

Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection

here .

Current Winn employees should apply through

this internal link .
#J-18808-Ljbffr

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