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Operations Supervisor

2 months ago

Boylston, United States Penske Truck Leasing Co., L.P. Full time

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation?

Do you have a proven ability to supervise processes as well as activities and tasks?

Do have a demonstrated ability and desire to succeed, grow, learn, and apply new skills?

Do you a have proven record to motivate, engage, coach, and communicate with team members?

Do you have a demonstrated ability to drive process improvement and lead change?

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. We are seeking a candidate to supervise drivers at one of our locations.

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.

Salary range - $70-72k - max 12% performance bonus.

- Work Schedule/Shift – Sunday-Thursday 4:00 PM-01:00 AM- 2 nd Shift – (flexibility working short staffed/peak season, based on the business needs)

High-level requirements - Strong leadership skills with DOT regulations knowledge. Overseeing 2 nd shift of 30+ cdl class A drivers and equipment. Preferred DOT regulation knowledge, driver, route, and HOS tracking experience, along with ensuring on-time deliveries. Data auditing, field observation, positive coaching techniques, strong communication and engagement skills. Must be a self-starter, interpersonal, professional, and approach as a team player. Time management skills and the ability to foster positive culture and relationships.

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including people, systems, customer needs, equipment, etc.workforce and equipment scheduling. Responsible for performance management of direct reports. making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Major Responsibilities:

People

  • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives

  • Establish and sustain that performance standards are communicated that are specific and measurable

  • Interview hourly associates and provide recommendations for hire

  • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates

  • Motivate and engage associates by focusing on team accomplishments and recognition

Operations

  • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control

  • Conduct team meetings

  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training

  • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift

  • Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution

  • Complete all necessary records and reports in a timely and accurate fashion

Finance

  • Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.

  • Understand the relationship between decision-making and profitability

  • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety

  • Ensure day-to-day management and associate activities are aligned with the location safety strategy

  • Provide associates with communication, training, feedback, and direction to ensure safe performance

  • Ensure compliance with all applicable regulatory agencies and company policies and procedures

  • Conduct safety observations

Growth / Customer Experience

  • Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily

  • Ensure the customer knows that we are committed to helping them meet their objectives

  • Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets

  • Properly plan work assignments to ensure effective use of fleet equipment

  • Work with hourly associates to ensure they understand safe and efficient operation of equipment

  • Work with vendors to ensure equipment is maintained

  • Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete

  • Other projects and tasks as assigned by supervisor

Job Qualifications:

  • Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers. ¬

  • Must have ability to work efficiently and independently with strong time management and organizational skills

  • Strong written/oral communication skills and the ability to actively listen are required

  • Ability to manage through a problem, think critically, and make decisions independently

  • Ability to drive process improvement and lead change

  • Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

  • Must demonstrate ownership & responsibility to run the operation with a sense of urgency

  • High School Diploma or equivalent required

  • Bachelor’s Degree preferred

  • Regular, predictable, full attendance is an essential function of the job

  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

  • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Job Category: Logistics/Supply Chain

Job Function: Logistics & Supply Chain

Job Family: Operations

Address: 80 Pine Hill Dr

Primary Location: US-MA-Boylston

Employer: Penske Logistics LLC

Req ID: 2410781