Computer Support Technician

1 month ago

Lakeland, United States Marga Consulting LLC Full time

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-

through.


Job Responsibilities:

- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

- Collaborate and assist with other areas of the IT department on projects and initiatives

- Participate in after-hours (evening & weekend) on-call rotation

- Travel to remote locations to provide support, as needed

- Perform other duties as assigned

- Ability to lift 50 pounds


Required Skills:

- IT Enterprise experience is preferred

- High school diploma or equivalent; additional certifications or relevant education is a plus.

- Ability to learn new systems and software in a fast-paced environment.

- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

- Ability to manage multiple priorities and work independently or as part of a team.

- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

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